Assistant Customer Care Manager


  • Salary: £30000 - £35000 per annum
  • Location: London
  • Contract type: Interim

Lucas Grant


Call me for a confidential discussion

020 7291 1517 Email

Award winning residentially-led developer is seeking an Assistant Customer Care Manager.

Our client requires you to focus on all aspects of their Completions from legal exchange through to key handover, based at their stylish head office in East London. You will be responsible for handling snagging, homes demos, putting together the home manuals, as well as taking the client through an exquisite customer care journey.

We are eager to speak to people who have a wealth of customer service within a property discipline behind them, who are able to deal efficiently and courteously with all calls relating to the defects and queries of new homes clients and contractors. Your ability to build strong, trusting relationships with clients will see you excel in this role – exceptional customer service is imperative for you to succeed in continuously improving the client’s experience of new home ownership.

A background in property is essential in customer service-all disciplines within the customer service property sector will be considered as long as you possess the drive and determination to ensure the client’s expectations are exceeded.

Key Responsibilities of New Homes Assistant Customer Service Manager

  • Responsible for handling incoming customer queries by email and telephone.
  • Assume responsibility for resolving customers’ issues efficiently.
  • Maintain and update customer records in accordance with department protocols.
  • Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.
  • Assume full responsibility for your learning and ongoing education of the build and sector.
  • Offer new ideas and innovations on how to improve all aspects of customer service within the team.
  • £32,500 basic
  • Monday – Friday

Key Requirements of New Homes Assistant Customer Service Manager

  • Must have a minimum of THREE YEARS experience as an Assistant/Customer Care Manager.
  • Strong customer relations experience with ability to develop and maintain relationships with new home owners.
  • Faultless understanding of the new homes buying process.
  • Exceptional administerial skills.
  • Proficient in basic computer programs (Word, Excel, et cetera).
  • Impeccably organised.
  • Impeccable communication skills: face to face, telephone and e-mail.
  • Knowledge of the purchasing process of buying off-plan.
  • Experience of defect resolution or Property Management.
  • Tenaciously self-motivated and determined to succeed in all responsibilities.
  • Calm and immaculate in personal presentation.

If you feel you would excel in this position, please send your CV to, or contact me directly on 020 7291 1571

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900