Associate Director, Client Relations & Operations

Overview

  • Salary: £40000 - £45000 per annum
  • Location: London
  • Contract type: Permanent

Alasdair Jardine Paterson

Consultant

Call me for a confidential discussion

020 3056 6289 Email

Associate Director, Client Relations & Operations

About the company

A high-end, market leading residential inventory provider which facilitates services for letting agents, landlords, tenants and property management companies.

The Role:

The role will be overseeing client relations and operations, managing a large team and delegating tasks in a precise and strategic manner, ensure the smooth running of three key areas of the business. The company prides itself on retaining all relationships since inception and the number is increasing constantly, so the role requires transparent and seamless communication. A background in property and a proven track record in people management and team leading is a must.

Key Tasks & Responsibilities

  • To help ensure the smooth running of three key areas of the business.
  • Provide line management responsibility to the Office Manager
  • Provide leadership and direction to the back-office team
  • To be the link between the clients and the back office/property inspectors
  • To track performance, appraise and motivate back office staff and property inspectors
  • Analysing workloads and allocating resources accordingly

You will be expected to manage your time between back office, field and client areas, split expected to be 30%, 30% and 40% respectively.

Some of the deliverables will include, but not be limited to:

  • Oversee quality control team to ensure turnaround time of reports are within 48 hours
  • Provide back up support to the team of Property Inspectors, helping to conduct inventories and delivering a platinum service for problem/high end inspections
  • Build relations with all existing clients at an ‘office level,’ tracking movement of client contacts within the industry
  • Build knowledge and skills of the Property Inspector role, process and software so you can compile an inventory and conduct a check in and a check out to the highest standard
  • Set up regular face to face meetings with clients to discuss level of service, satisfaction and changes they would like to see
  • Create and maintain a live database of clients with key contact information and history notes
  • Respond to client complaints to provide a personal service, turning negative situations in to positives

This role offers a salary of £40,000 – £45,000.

If this sounds like a position that you would be interested in and you want to find out more, apply now.

Call Alasdair Paterson at Deverell Smith today to discuss.

Similar Jobs

I am currently working with a well-established and independent agency based in London Bridge, looking for a Senior Property Manager. The company specialise in sales, lettings and property management, and are currently expanding their portfolio. As an experienced [...]

  • Salary: £35000 - £38000 per annum
  • Location: London
  • Contract type: Permanent

Property Manager - Surrey Are you looking to work for a global company, who have offices all over the UK? My client is a global agency looking for a Property Manager to join one of their offices in [...]

  • Salary: £25000 - £32000 per annum
  • Location: Surrey
  • Contract type: Permanent

A leading operator in the Build to Rent space are looking to hire a Lettings Associate to assist the lease up and day to day management of one of a new scheme in Wembley. THE ROLE Customer Service [...]

  • Salary: £25000 - £30000 per annum
  • Location: London
  • Contract type: Permanent

Deverell Smith are working with a leading operator to find Build to Rent Property Manager to work in their office within the City. You will be responsible for: Supporting the management function in maximising rental returns and minimising [...]

  • Salary: Up to £26000 per annum
  • Location: London
  • Contract type: Permanent
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900