Associate Director of Operations


  • Salary: £47000 - £50000 per annum
  • Location: London
  • Contract type: Permanent

Katie Line


Call me for a confidential discussion

020 7291 0918 Email

A well-established residential management company based in North London are looking for an Associate Director of Operations to join their team. The company manage a high end portfolio or new build and mixed use developments, offering an exceptional service to clients. You will be responsible for the management of a team of property managers, as well as looking after your own portfolio of blocks. This is a great opportunity for an experienced and procedure driven block manager with team management to join an exciting and developing company.

Responsibilities include:

  • Management of a property management team
  • Motivating the team and assisting with staff recruitment/complaints
  • Undertaking one-to-ones and monitoring KPIs
  • Assisting with proposals for new clients
  • Assisting with the mobilisation of new properties
  • Liaising with Health & Safety and Compliance
  • Providing excellent customer service to clients and handling customer complaints
  • Management of own property portfolio
  • Regular site inspections/management of on-site staff
  • Producing service charge budgets
  • Ensuring Section 20 procedures are followed
  • Organising, attending and chairing AGMs

Skills and Experience:

  • 5 years minimum experience in residential property management
  • Experience of dealing with a mixed portfolio
  • Thorough understanding and experience of Section 20 legislation
  • IRPM qualification is essential
  • AssocRICS qualification is essential
  • Experience of dealing with mobilisation preferable
  • Experience in presenting for new business
  • Excellent written and verbal communication skills
  • Excellent IT skills

Salary: £47,000 – £50,000

This is an exciting opportunity to join a fantastic residential management company based in North London. If you’re interested, please apply now and Katie Line at Deverell Smith will be in touch to discuss this opportunity.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900