Client Relationship Manager/Property Manager

Overview

  • Salary: £25000 - £29000 per annum
  • Location: London
  • Contract type: Permanent

Client Relationship Manager/Property Manager

This is an exciting opportunity to join a respected and reputable global property firm, working as a Client Relationship Manager/Property Manager between their Shoreditch and Canary Wharf branches. Based in branch, you will be working closely with the centralised property management team (CPM) for the office, acting as their ‘eyes and ears’ on the ground in respect of the management and maintenance of the client’s properties.

The key areas of the job involve:
Communication, always ensuring Landlords, Tenants, Contractors and colleagues are fully abreast of actions you have taken, programmes of work and progress through to successful completion and recording the same on the property management system.

Office location:
Shoreditch – 3 days per week
Canary Wharf – 2 days per week

Core hours will be Monday to Friday 9am to 6pm

Responsibilities:

  • Checking and preparing properties for new tenancies
  • Ensuring all properties have a valid Gas Safety, EICR and PAT
  • Arranging pre tenancy works in relation to special clauses agreed at offer point and ensuring timely completion
  • Arranging the inventory and check in
  • Preparing management information forms and transfer all information onto RADAR
  • Preparing welcome packs for the tenant including copies of manuals
  • Meeting new tenants at the start of the tenancy
  • Ensuring all new tenancies get off to the best start
  • Oversee any snagging issues at the beginning of the tenancy
  • Carrying out midterm property visits in line with our terms of business
  • Prepare midterm reports to send to the landlord and feedback to the tenant if a breach has been noted
  • Managing end of tenancy matters to include liaising with HOD
  • Liaise with the CPM in regards to the return of the deposit, obtain dilapidation quotes and work jointly to close the tenancy in an efficient manner
  • Checking completed works as required
  • Reporting to landlord and tenant
  • Ensure effective diary management
  • Forward all invoices the same day they are received
  • Arrange for post to be collected and forwarded where necessary

Experience required:

  • Ideally be ARLA licensed/achieved the NFOPP Technical Award
  • Excellent IT skills, including Excel, Power Point, Word, etc
  • Have a flexible approach to work
  • Have an ability to multi-task and prioritise effectively
  • Be adaptable and a good team player
  • To have a strong work and service “ethic”
  • Excellent written and communication skills
  • Ability to work effectively in a busy environment as part of a team
  • Strong organisational skills
  • Meticulous attention to detail
  • Happy to take the initiative, responsibility and ownership
  • Confident in dealing with clients
  • Excellent telephone manner
  • Have the desire to exceed clients and customers expectations
  • Have a ‘can do’ attitude and adopt a proactive approach

If you are interested in this Shoreditch/Canary Wharf based Property Management opportunity please apply now and Jacob Gough will be in contact with further information.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900