Customer Relations Manager: New Homes

Overview

  • Salary: £30000 - £35000 per annum
  • Location: London
  • Contract type: Interim

Lucas Grant

Consultant

Call me for a confidential discussion

020 7291 1517 Email

Award winning residentially-led developer is seeking a Customer Care Executive.

Our client requires you to focus on one of their prime new-builds in West London. You will be based in their stylish head office where you will be responsible for snagging properties pre-completion, conducting key handovers as well as home demos.

We are eager to speak to people who have a wealth of customer service and clerical experience behind them, who are able to deal efficiently and courteously with all calls relating to the pre-move in queries of new homes clients. Your ability to build strong, trusting relationships with clients will see you excel in this role – exceptional customer service is imperative for you to succeed in continuously improving the client’s experience of new home ownership.

A background in property is essential in customer service- you must have held a position as a Customer Care Executive for at least 1 year.

This is an ongoing temporary assignment set to last a minimum of 4 months.

Key Responsibilities of New Homes Customer Care Executive

  • Attend properties to snag and handover plots.
  • Assume responsibility for resolving customers’ issues efficiently.
  • Maintain and update customer records in accordance with department protocols.
  • Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.
  • Assume full responsibility for your learning and ongoing education of the build and sector.
  • Offer new ideas and innovations on how to improve all aspects of customer service within the team.
  • £30,000 – £34,000 basic
  • Monday – Friday

Key Requirements of New Homes Customer Service Advisor

  • Strong customer relations experience with ability to develop and maintain relationships with new home owners.
  • Faultless understanding of the new homes buying and handover process.
  • Exceptional administerial skills.
  • Proficient in basic computer programs (Word, Excel, et cetera).
  • Impeccably organised.
  • Impeccable communication skills: face to face, telephone and e-mail.
  • Knowledge of the purchasing process of buying off-plan.
  • Experience of defect resolution or Property Management.
  • Tenaciously self-motivated and determined to succeed in all responsibilities.
  • Calm and immaculate in personal presentation.

If you feel you would excel in this position, please send your CV to lucas.grant@deverellsmith.com, or contact me directly on

020 7291 1571

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900