Customer Relationship Manager (Build to Rent)

Overview

  • Salary: £32000 - £37000 per annum + Bonus
  • Location: London
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

Deverell Smith are working on behalf of a Build to Rent owner and operator, who are seeking Customer Relationship Manager to assist the smooth operation and lease up of 2 new schemes coming to London.

Responsibilities include:

  • Overall responsibility for the operations of the buildings
  • Leasing of vacant and upcoming vacant apartments. Including the conduction of viewings, having knowledge of the local area and negotiating terms.
  • Creating a community within the building by providing an exceptional level of customer service.
  • Communicating effectively with customers and contractors via phone, email and face to face
  • Completing Inventories, Check In and Check Out reports.
  • Assist tenants moving in to their apartment, completing apartment inductions as needed.
  • Managing maintenance and repairs
  • Delivering a high level of customer service

Required:

  • Excellent customer service experience
  • Highly organised with the ability to prioritise effectively
  • Previous experience in residential property lettings is desirable
  • Excellent communication skills displaying sensitivities to and understanding of residents’ need
  • Excellent customer relationship skills, plenty of energy and enthusiasm
  • Dynamic approach to problem solving, well organised and ability to work well under pressure
  • Good level of computer literacy

The salary is paying between £32,000 – £37,000 as well as a performance related bonus.

To discuss this further please apply and Nick Hammond will be in touch.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900