Customer Service Assistant


  • Salary: £20000 - £25000 per annum
  • Location: London
  • Contract type: Permanent

Deverell Smith are representing a property company in Central London. The role is a Customer Service Assistant and the main purpose of this role is to be the first point of contact for customer services enquiries and respond to enquiries from leaseholders and managing agents in line with Company Values, upholding and promoting the reputation of the company for excellent customer service.

General Responsibilities

  • Act at all times in line with the Company Values, integrating these in to all work practices.
  • Maintain accurate computerised and manual records.
  • Produce accurate information and reports for weekly/ monthly meetings.
  • Participate in team, departmental and corporate project and planning processes as required.
  • To observe the highest possible standards in relation to client and customer confidentiality and in compliance with Data Protection legislation.
  • To act as an ambassador in your conduct during working hours and in all contact with clients, residents and third parties connected with our client’s business.
  • To undertake any other duties as are reasonably requested from time to time. First point of contact for all our customers
  • To handle customers across different platforms, mainly email and phone.
  • To ensure customers queries are answered with the aim of a first-time resolution
  • To ensure that queries are responded to within our agreed response time
  • To ensure the best Customer Care experience is given to all customers
  • To achieve KPIs whilst maintaining excellent quality
  • To identify complaints and resolve them at first point of contact.

Candidate Experience & Attributes:

  • Inbound/outbound Contact centre experience essential.
  • Able to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents
  • Strong attention to detail
  • Ability to work in a varied and demanding role with appropriate supervision.
  • Ability to work to strict deadlines and be organised and efficient
  • Self-motivated, with high energy and enthusiasm
  • Pragmatic, creative approach to problem solving, with emphasis on fast and practical solutions.
  • Able to show an understanding of and commitment to good customer care.
  • Able to show an understanding of and commitment to property services and managing Landlord and Tenant relationships.
  • Demonstrable experience of taking responsibility for own actions and development opportunities, maintaining high levels of integrity.
  • Knowledge and experience of using Qube

The role is based in Central London and salary up to £25,000 for the right candidate – dependant on experience.

They want someone to start asap – so if you believe you meet the criteria for this role, please get in touch with Leila Cruz Ferreira at Deverell Smith on 0207 291 1516 or don’t delay, apply today!

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900