Customer Service Coordinator

Key Duties include but not limited to:

• Serving as the first point of contact within the Customer service team for all customers, agents and contractors
• Coordinate remedial works;
• Record thoroughly all actions and conversations on the company’s internal database;
• Liaise with residents, arranging access, update on issues;
• Works closely with third party suppliers / in-house departments (concierge, leasing) to ensure customer’s needs are met at all times;
• Supporting the Property Manager with pre-opening snagging checks to all apartments, communal and Back of House areas in a timely manner
• Supporting Property Manager in dealing with all special requests from customers related to apartment furniture moves / swaps / defects and log appropriately
• Assist with administrative and ad hoc tasks.
• At all times deliver a consistent first class customer service and strive with always seeking opportunities to stand out from the competition and ensuring all customers feel cared for, valued and respected;
• Undertake IT training as required to ensure full and proper use of the available technology

To be considered for the role, you must have:

• Previous experience within a similar position;
• High standard of written and spoken English
• Concise record keeping and time management
• Proven customer service skills
• React to situations in a calm and professional manner
• Team player – and confident in raising and discussing customer queries within the team;
• Ability to work under pressure whilst maintaining attention to detail;
• Proactive attitude, happy liaising with customers and contractors on the phone;
• Proficient IT skills;
• Ability to adapt to evolving processes and adopt new procedures;

The role is based in North West London and salary up to £30,000 for the right candidate – dependent on experience.

They want someone to start ASAP – so if you believe you meet the criteria for this role, please get in touch with Anna Rickenberg at Deverell Smith today.