Customer Service Coordinator


  • Location: London
  • Contract type: Permanent

Anna Rickenberg

Senior Consultant

Call me for a confidential discussion

0203 056 1211 Email

Key Duties include but not limited to:

  • Serving as the first point of contact within the Customer service team for all customers, agents and contractors
  • Coordinate remedial works;
  • Record thoroughly all actions and conversations on the company’s internal database;
  • Liaise with residents, arranging access, update on issues;
  • Works closely with third party suppliers / in-house departments (concierge, leasing) to ensure customer’s needs are met at all times;
  • Supporting the Property Manager with pre-opening snagging checks to all apartments, communal and Back of House areas in a timely manner
  • Supporting Property Manager in dealing with all special requests from customers related to apartment furniture moves / swaps / defects and log appropriately
  • Assist with administrative and ad hoc tasks.
  • At all times deliver a consistent first class customer service and strive with always seeking opportunities to stand out from the competition and ensuring all customers feel cared for, valued and respected;
  • Undertake IT training as required to ensure full and proper use of the available technology

To be considered for the role, you must have:

  • Previous experience within a similar position;
  • High standard of written and spoken English
  • Concise record keeping and time management
  • Proven customer service skills
  • React to situations in a calm and professional manner
  • Team player – and confident in raising and discussing customer queries within the team;
  • Ability to work under pressure whilst maintaining attention to detail;
  • Proactive attitude, happy liaising with customers and contractors on the phone;
  • Proficient IT skills;
  • Ability to adapt to evolving processes and adopt new procedures;

The role is based in North West London and salary up to £30,000 for the right candidate – dependent on experience.

They want someone to start ASAP – so if you believe you meet the criteria for this role, please get in touch with Anna Rickenberg at Deverell Smith today.

Similar Jobs

Our client is a fast-growing property development company based in Waterloo, that defines itself and operates by a set of values. They think that a business should exist primarily to improve people's lives. Our homes should make life [...]

  • Salary: £23000 - £25000 per annum
  • Location: London
  • Contract type: Permanent

Role To process the renewals & negotiate rent rises, processing change of tenants, ensuring Tenants and Landlords receive the best possible care. Role includes preparation of Tenancy Agreements, references and resolution of any issues which arise. Issuing S21's [...]

  • Salary: £23000 - £25000 per annum
  • Location: London
  • Contract type: Permanent

Customer Service Co-Ordinator - North London We're looking to recruit a Customer Service Co-Ordinator for our client based in North London. Our client is well-known within the industry and they can provide fantastic training and opportunity for progression. [...]

  • Salary: £24000 - £26000 per annum
  • Location: London
  • Contract type: Permanent

Our client is a leading privately-owned investment and property management company operating in key locations throughout Europe. Based in Westminster, they are looking for an ambitious, confident and energetic individual to join their rapidly growing company as a [...]

  • Salary: £26000 - £28000 per annum
  • Location: London
  • Contract type: Permanent
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900