Front of House / Concierge

Overview

  • Salary: £25000 - £30000 per annum
  • Location: London
  • Contract type: Permanent

David Lawrence

Data & Research Consultant

Call me for a confidential discussion

020 3056 0289 Email

Our client is a fast-growing residential property management company who are opening a new development in Walthamstow, London. The role is to be responsible for ensuring that all Front of House services are carried out to a high standard and are delivered timely, accurately and in a cost-effective manner. To act as the first line with residents and visitors, displaying professionalism and genuine care for the property.

The client is revolutionising the property industry through our passion to deliver the highest standards of service and customer care. They require people who are professional, hardworking, innovative, passionate; who are effective in their roles and who truly engage with the customer.

The successful candidate will have experience in the following:

  • Responsibility for the service, cleaning and maintenance of a residential property, hotel, leisure complex or place of work.
  • Customer service, including dealing with difficult situations.
  • Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems.

In the post, you will be responsible for:

To be available to residents at all times. When carrying out duties away from the desk, ensure that they are available by phone. (the contact number to be displayed on the front desk).

  • To rectify any unplanned cleaning emergencies; directly where required (spillages and accidents in communal areas).
  • To pro-actively deal with any maintenance and problems identified. To fix, repair, maintain or clean any area or problem if able to do so (i.e. light bulb changes).
  • Parcel Management: to be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
  • To provide utility meter reading for all properties as and when required.
  • To give a clear and concise handover at the end of the shift to any follow-on team members, highlighting any events that have occurred and make follow-on staff aware of any forthcoming events.
  • To manage car parking to ensure everything runs smoothly.
  • Key Management: to issue keys only to correct personnel/residents whilst recording the signing in and out of keys in line with the company procedure.
  • To co-ordinate, instruct and allow access for services to the development, such as for utility companies, refuse collection, deliveries, repairs and maintenance.
  • Building Patrols, CCTV Monitoring & Safety Checks.
  • Handling general enquiries such as queries, complaints and maintenance requests.

If you are keen on joining this exciting, forward thinking company and taking the next step in your career, then please apply and send your CV where we will contact you with further details.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900