Head of Customer Care, New Homes. (Prime Central London)

Overview

  • Salary: £70000 - £90000 per annum
  • Location: London
  • Contract type: Permanent

Censa Caird

Associate Director - Head of New Homes

Call me for a confidential discussion

0207 291 0915 Email

A unique and revered developer is looking to hire a Head of Customer Care to lead the completions department for a very bespoke and architecturally design-led development in Prime Central London.

The key function is to manage the completions process from the initial first point of contact for all purchasers to legal exchange through to the key hand-over and home-demo.

The current scheme, alongside forthcoming developments, are of the highest quality and subsequently the successful candidate must be well versed in dealing with ultra-HNWI’s with absolute discretion.

Responsibilities

  • Be primary contact for all purchaser communication
  • Meet customers on-site at their request to inspect properties prior to handover
  • Ensure all activities are in accordance with health and safety regulations
  • Manage customer expectations in respect of product specifications, warranties and the completion process
  • Implement all customer requests promptly and efficiently, both in a proactive and reactive manner
  • Deliver timely, reliable information and updates when required
  • Manage and advise in the selection of extra products and liaise with relevant parties for implementation of
  • Keep updated, accurate records of all communication

Key Skills & Requirements

  • Extensive experience within construction after-sales care/ customer relations
  • Experience having managed teams
  • Residential, new-build experience
  • Comprehensive understanding of the off-plan sales, completions and warranty process
  • Knowledge of new homes contract progression structure
  • Effective influencer
  • IT literate
  • Able to work on their own

If you are the experienced and motivated candidate we are looking for to become part of this busy and reputed team, then please contact Censa at Deverell Smith

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900