Customer Service Advisor


  • Salary: £25000 - £30000 per annum
  • Location: South East
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

Our client is looking for a Customer Service Advisor to assist in the leasing of one of London most exciting Build to Rent Developments.

Client Aim:

  • To become a leading provider within the Build to Rent sector
  • Create a community within there developments unlike any other within the sector.
  • Leading provider in customer service
  • Provide a work environment where all staff member’s can work to there max potential to contribute to the end team goal.

Main Responsibilities:

  • The Customer Service Advisor is responsible for meeting the lease up targets of relevant plots in the portfolio in conjunction with the team, and the ongoing re-let of the apartments. To offer customers an exemplary, positively memorable leasing experience, by delivering consistently high service standards and always be striving to create opportunities to deliver leases.

Key Accountabilities:

  • Follow up new lead, register and understand there rental requirements & match this to an available apartment within the development
  • Arrange viewings for customers and provide a first class customer experience tour engaging the client in all aspects of what the development has to offer.
  • Increase revenue through alternative investment streams, Parking and facility hire.
  • Work closely with the administration team to progress any deals in the pipeline.
  • Work closely with the lettings Manger to report on market trends and customer service reports and headline rent prices.

Knowledge & Skills Required:

  • Experience in a Customer driven role, or estate agency
  • NFOPP OR MARLA award in Residential Lettings & management
  • Excellent communication skills
  • A strong team player who is happy to assist others to achieve a team goal throughout.
  • Ability to work under pressure in a high turnover environment with accuracy and consistency.

Contact Nick Hammond to discuss next steps.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900