Lettings Associate (Build to Rent)

Overview

  • Salary: £25000 - £30000 per annum
  • Location: South East
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

A leading operator in the Build to Rent space are looking to hire a Lettings Associate to assist the lease up and day to day management of their brand new scheme in Uxbridge.

THE ROLE

Customer Service

  • Provide first class customer service to residents
  • Dealing with all enquires and repairing issues in line with service level agreement
  • Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • Coordinating social media activity in conjunction with in house marketing team
  • To act as first point of call for residents to report maintenance issues

Building and Apartment Management

  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Responsible for Health and Safety compliance coordination utilising company systems; liaising with the Estate managers where required
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Assisting central team with legal action and insurance claims
  • Liaising with Estate Managers on all external and grounds maintenance issues

Letting and marketing

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
  • Liaising with appointed letting agent(s) during initial let up period
  • Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Completing all applicant vetting in line with procedures
  • Processing offers and completing all tenancy documentation

Tenancy Management

  • Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
  • Completing check in and check out reports; determining deposit returns
  • Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
  • Undertaking tenancy renewals, driving rental growth

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900