Mandarin Speaking Customer Care Manager

Overview

  • Salary: £40000 - £50000 per annum
  • Location: London
  • Contract type: Permanent

One of London’s most acclaimed developers are expanding their China team and require an experienced Customer Care Manager to deal with their ever-growing International client base. We are seeking Proactive and customer-centric individuals who speak Fluent Mandarin. Your responsibilities will be to ensure any purchaser has a smooth and enjoyable handover experience from exchange through to handover of the keys.

The role includes:

  • Working with your team to identify all upcoming completions.
  • Introducing yourself and being the purchasers go-to in terms of defects and snagging post-handover.
  • Regularly answering purchaser calls and emails identifying new or recurring problems and dealing with them accordingly.
  • Maintaining the database accurately at all times.
  • Coordinating and scheduling repairs by contractors.
  • Attending weekly meetings with the team and other departments.

Ideal Candidates will have:

  • Exceptional interpersonal and customer facing skills.
  • Proven time management and organisational skills.
  • Excellent follow up skills to ensure impeccable customer service at all times.
  • A track record of liaising with a variety of people; from contractors to high net worth individuals.
  • Be flexible, resourceful and have the ability to prioritise your workload successfully.
  • Be self-motivated, resilient and have the ability to remain calm under pressure.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900