Mandarin Speaking Customer Care Manager


  • Salary: £40000 - £50000 per annum
  • Location: London
  • Contract type: Permanent

James Bantoft


Call me for a confidential discussion

020 3056 0294 Email

One of London’s most acclaimed developers are expanding their China team and require an experienced Customer Care Manager to deal with their ever-growing International client base. We are seeking Proactive and customer-centric individuals who speak Fluent Mandarin. Your responsibilities will be to ensure any purchaser has a smooth and enjoyable handover experience from exchange through to handover of the keys.

The role includes:

  • Working with your team to identify all upcoming completions.
  • Introducing yourself and being the purchasers go-to in terms of defects and snagging post-handover.
  • Regularly answering purchaser calls and emails identifying new or recurring problems and dealing with them accordingly.
  • Maintaining the database accurately at all times.
  • Coordinating and scheduling repairs by contractors.
  • Attending weekly meetings with the team and other departments.

Ideal Candidates will have:

  • Exceptional interpersonal and customer facing skills.
  • Proven time management and organisational skills.
  • Excellent follow up skills to ensure impeccable customer service at all times.
  • A track record of liaising with a variety of people; from contractors to high net worth individuals.
  • Be flexible, resourceful and have the ability to prioritise your workload successfully.
  • Be self-motivated, resilient and have the ability to remain calm under pressure.

Similar Jobs

Outstanding lead property developer is currently seeking a proficient Sales Negotiator to look after one of their key sites in North London. Our client is a titan in the industry and has launched successful after successful key regeneration [...]

  • Salary: £10.50 - £12.00 per hour
  • Location: London
  • Contract type: Interim

Mandarin Speaking Customer Relations Manager Our client is one of the most prestigious developers with a large portfolio of developments across London. They are actively seeking a mandarin speaking Customer Relations Manager to help take the properties from [...]

  • Salary: £25000 - £40000 per annum
  • Location: London
  • Contract type: Permanent

One of my clients - one of the UK's largest housing providers - selling houses across the UK from South East to London, is looking for an experienced property sales negotiator to join their team. If you have [...]

  • Salary: £26000 - £28000 per annum + 50,000+ OTE (dependent on experience)
  • Location: Kent
  • Contract type: Permanent

We are currently looking for a New Homes Sales Advisor for a leading high end residential developer in a scheme based in Berkshire. The role will be based on-site in a marketing suite working on a beautiful scheme [...]

  • Salary: £25000 - £40000 per annum
  • Location: South East
  • Contract type: Permanent
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900