Membership Manager (Co Working)

Overview

  • Salary: £50000 - £55000 per annum
  • Location: London
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

We are looking for a Membership Manager to work on behalf of a Co Working operator. The successful candidates will be responsible for retaining and engaging members, management of all Membership Admin needs, fielding feedback, and acting as a custodian presiding over access to our client.

Accountabilities:

  • Daily management of Membership admin, including responding to a high volume of member inquiries and requests in a timely fashion
  • Develop and administer the membership application process
  • Responsible for financial management of the Membership department, ensuring new member acquisition and renewal revenues exceed established targets
  • Lead or oversee all new member introductions to ensure understanding of benefits, offerings & culture
  • Ensure that members understand the ethos & abide by Works’ Rules
  • Monitor & document any member resignations via personal contact
  • Spearhead the maintenance and management of a Membership Committee
  • Gather feedback about Works’ developments, quality of service, facilities and member perceptions
  • Continually educate management & staff about member interaction best practices & our overall creative aims
  • Assist in developing the strategy to grow the membership and community
  • Daily use of the Microsoft Office Suite, Salesforce and other systems

Requirements

  • Strong organizational and management abilities
  • Outgoing and incredibly social
  • Adaptable in various situations
  • Professional manner and attitude
  • Friendly and approachable
  • Impeccable written and oral communication skills

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900