New Homes Completions: Customer Care Manager

Overview

  • Salary: £50000 - £60000 per annum
  • Location: London
  • Contract type: Interim

Lucas Grant

Consultant

Call me for a confidential discussion

020 7291 1517 Email

Award-winning residential developer is seeking a Customer Care Manager.

Our client requires you to focus on a mixture of their New Homes developments in Central London You will be based in their stylish head office where you will be responsible for handling incoming customer queries following the completions period.

We are eager to speak to candidates who have a wealth of management experience within the New Homes Completions period behind them, those who are able to effectively manage a team through the warranty period. Your ability to build strong, trusting relationships with clients will see you excel in this role – exceptional customer service is imperative for you to succeed in continuously improving the client’s experience of new home ownership.

You must have a minimum of two years’ experience within New Homes Completions, and have had experience of managing a team of Customer Service Advisors.

Key Responsibilities of New Homes Assistant Customer Service Manager

  • Responsible for handling incoming customer queries by email and telephone.
  • Assume responsibility for resolving customers’ issues efficiently.
  • Maintain and update customer records in accordance with department protocols.
  • Build strong networks internally with customer relations, Estate Management and Technical to ensure transparency and ease of communication.
  • Assume full responsibility for your learning and ongoing education of the build and sector.
  • Offer new ideas and innovations on how to improve all aspects of customer service within the team.
  • £50,000 to £60,000 per annum.
  • Monday – Friday

Key Requirements of New Homes Assistant Customer Service Manager

  • Must have a minimum of two years’ experience within property.
  • Strong customer relations experience with ability to develop and maintain relationships with new home owners.
  • Faultless understanding of the new homes buying process.
  • Exceptional administerial skills.
  • Proficient in basic computer programs (Word, Excel, et cetera).
  • Impeccably organised.
  • Impeccable communication skills: face to face, telephone and e-mail.
  • Knowledge of the purchasing process of buying off-plan.
  • Experience of defect resolution or Property Management.
  • Tenaciously self-motivated and determined to succeed in all responsibilities.
  • Calm and immaculate in personal presentation.

If you feel you would excel in this position, please send your CV to lucas.grant@deverellsmith.com, or contact me directly on 020 7291 1571

Similar Jobs

Temporary New homes Sales Consultant- Haywards Heath This role is based in Haywards Heath, working for a brilliant developer based on site within their marketing suite. This role is from launch, so is a fantastic opportunity to get [...]

  • Salary: £10.50 - £13.5 per hour
  • Location: South East
  • Contract type: Interim

** INTERVIEWING NEXT WEEK** One of my clients is looking for a Senior New Homes Sales Negotiator to join their team and sell luxury apartments. If you have worked directly for a developer, sold in a marketing suite, [...]

  • Salary: £29000 - £40000 per annum + 50,000+ OTE (dependent on experience)
  • Location: South East
  • Contract type: Permanent

Our client is a leading agency with a large presence across the UK. Since successfully launching the new homes team in the North, they are currently in need of a Field Sales Manager to support the Area Sales [...]

  • Salary: £40000 - £50000 per annum
  • Location: Surrey
  • Contract type: Permanent

One of my clients is looking for experienced / Senior New Homes Sales Negotiators in Milton Keynes, Bedfordshire, Northampton and the surrounding areas. Please note we will ONLY consider you if you have previously sold off-plan, worked directly [...]

  • Salary: £20000 - £22000 per annum + £30,000+ OTE dependent on experience
  • Location: East Midlands
  • Contract type: Permanent
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900