New Homes Customer Care Manager

Overview

  • Salary: £42000 - £48000 per annum
  • Location: London
  • Contract type: Interim

Victoria King

Consultant

Call me for a confidential discussion

020 3056 6290 Email

We are currently working on a very exciting opportunity to work with one of Europe’s largest developers in North London, to manage the completions team on a unique development. This is an incredibly exciting time to join the company. They are an incredibly vibrant and admired property developer, who have almost doubled in size in the last few years.

In order to join the award-winning establishment, you must be a self-motivated individual with exceptional verbal and written communication skills who thrives under pressure.

As Customer Care Manager you will be dealing with the whole of the pre and post completions aspects, including snag checks, home demonstrations, key handover and the entire two-year warranty and defects period, whilst promoting the company values.

To be considered for this position, you must have extensive experience in completions, and must have held the Customer Care Manager title for at least 1 year.

Key Responsibilities Include:

  • Answering and logging all communications in accordance with company policies.
  • Identify and resolve all issues.
  • Coordinate all required works with the Customers, Aftercare Coordinators and subcontractors.
  • Carry out follow up calls to gain feedback and ensure satisfactory completion.
  • Chase outstanding defects and maintain defect management system.
  • Arrange access into apartments when required.
  • Keep customers updated at all times.
  • Ensure any issues that arise are dealt with effectively and efficiently.

Role Requirements and Benefits:

  • The successful candidate will have previously worked as Aftercare Manager for a private house builder.
  • Have vast experience in the defects and aftercare role.
  • Able to work Monday to Friday.
  • Fixed term 12-month contract with the view of being extended.
  • £45k salary, dependent on previous experience.
  • Phenomenal opportunities to develop your career as the company expands.

This is a 12 month FTC with the opportunity to extend.

If you’re interested, please contact Victoria King at deverellsmith as soon as possible.

Similar Jobs

Award winning residentially-led developer is seeking a Completions Coordinator. Our client requires you to focus on one of their prime new-builds in East London. You will be based in their stylish head office where you will be responsible [...]

  • Salary: £10.50 - £12.50 per hour
  • Location: London
  • Contract type: Interim

Award winning residentially-led developer is seeking a Customer Care Executive. Our client requires you to focus on one of their prime new-builds in West London. You will be based in their stylish head office where you will be [...]

  • Salary: £30000 - £34000 per annum
  • Location: London
  • Contract type: Interim

Graduates! I'm currently recruiting for a number of roles across the property industry within Sales and Customer Relations. My clients are looking for their autumn intake of Summer graduates who want to pave a successful and lucrative career [...]

  • Salary: £24000 - £28000 per annum + + OTE (uncapped)
  • Location: London
  • Contract type: Permanent

Currently on the lookout for a temporary New Homes sales negotiator for the Christmas period! An outstanding lead property developer is currently seeking a proficient Sales Negotiator to look after one of their key sites in Central London. [...]

  • Salary: £10.50 - £12.50 per hour
  • Location: London
  • Contract type: Interim
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900