Operations Manager


  • Salary: £50000 - £55000 per annum
  • Location: London
  • Contract type: Permanent

Emma Timothy


Call me for a confidential discussion

020 7291 0903 Email

A truly fantastic opportunity has arisen for a driven Operations Manager to join the Residential Development arm of a prestigious independent Property Consultancy. They are one of the top property companies in the UK and have offices in countries all over the world.

The role will involve collaboration across the Residential Development side of the business, supporting sub-divisional heads of department, extensive change management, and ongoing improvement of current processes.

The right candidate will be particularly customer service driven as they will be expected to manage the new company Customer Service initiative.

Key Responsibilities of the Operations Manager will include:

  • Regular review of the Residential Development three year plan and assist in implementation.
  • Contribute to research on new areas for business, such as new regions or new services.
  • Initiate and manage change projects from conception to delivery.
  • Implement changes from the customer experience programme, ensuring that they are appropriate for Residential Development’s customers. For example, assessment of customer journeys to identify improvements, then proposing, and managing change.
  • Reviewing customer feedback and mystery shop reports to identify improvement areas.
  • Assess requirement for training within Residential Development and liaise with HR to provide as required.
  • Preparing and coordinating financial information, particularly tracking of income and work in progress. Assisting management in interpreting and reporting on financial information.
  • Developing and maintaining market share assessments with competitors.
  • Ensuring the best practice and compliance processes are effective. Liaise with the Risk and Best Practice team to assess audit results and other compliance requirements.

To be considered for this role the right candidate should be degree educated (or equivalent), with at least 5 years’ experience in a comparable role – either operations or project management.

You must be experienced in change management, project management and able to produce financial reports at ACCA level.

For the right person the role will pay up to £55,000 based on skills and experience. There is also a generous benefits package attached.

If you would like to find out more about this role, please contact Emma at Deverell Smith today.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900