Customer Service and Operations Manager (Co Living)
About Our Client
Taking the hassle out of communal living so our members can focus on giving time to each other and to themselves.
Customer Service and Operations Manager
They are seeking an exceptional Customer Service and Operations Manager to be at the frontline.
Community is at the heart of what they do and therefore the experience they provide for our community is one of the most important functions of the business. They will be growing fast over the next year, so you’ll need to not only be able to handle, but relish, the pace and to be excited to grow with them.
You’ll need to be passionate about delivering world class customer service, have a strong vision for what great customer service is and have the knowledge and experience to build processes and procedures to bring that vision to life.
Largely you’ll enjoy surprising customers by going the extra mile to fix their problem. As soon as you’re done, you can’t wait to think through how you’d do it better next time. This is the biggest part of your job and you get a real kick out of it. You’ll also keep tabs on recurrent issues with the customer experience, and feed them back to the rest of the team so we can all work on improving the company.
As an ideal candidate you:
To discuss this opportunity further, please contact Danielle and she will be in touch.
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