Regional Operations Manager – Build to Rent


  • Salary: £55000 - £60000 per annum + Bonus
  • Location: London
  • Contract type: Permanent

Joe O’Brien

Senior Consultant Build to Rent

Call me for a confidential discussion


deverellsmith are working in partnership with a leading national Build to Rent provider searching for a Regional Operations Manager.

Purpose of role:

You will be responsible for managing multiple assets , as well as their site teams and performance.

The role will have responsibility for driving occupancy, whilst delivering

the best possible customer experience for our customers and increasing customer


Key responsibilities:

People Management:

  • To provide leadership and direction for the site-based team in each asset location and ensure that operational, financial and a range of other objectives are met
  • To ensure we exceed client expectations by delivering budgets and identifying and implementing actions to maintain and improve effectiveness and service levels
  • Manage change and motivate the teams around you in order to achieve results
  • Ensure compliance with all agreements, leases and contracts
  • Project managing all new mobilisations, refurbishments, operational change projects across the sites ensuring all involved have clear direction
  • Ensure the teams remain compliant with all business-related legislation, including Health & Safety, Data Protection and privacy

Stakeholder management:

  • Working with all 3rd party contractors ensuring all contractual SLAs are measured, maintained and monitored regularly across all of the sites.
  • Initiate and anticipate potential to enhance and grow client business identifying development opportunities and represent the business with a clear knowledge and understanding of external needs and internal capabilities

Lettings Management

  • Fully responsible for the sales strategy alongside the marketing department ensuring all sites are 100% full and all sales drives are completed with success.
  • Annually proposing rents at a level that will achieve full occupancy but will also aim to drive bottom line performance year on year RPI.

Financial Management

  • Overall financial responsibility for all of the sites, driving year on year improvement on the bottom-line performance.
  • Ensure that profitability is maximised

Experience required:

  • Extensive experience in a senior leadership role in build to rent or other purpose-built residential asset classes, with proven track record of developing a team and delivering against objectives
  • Experience in building, developing and maintaining partnerships and relationships with key stakeholders
  • Considerable experience at senior level in operational roles with accountability for multi-site locations
  • Experience in driving a broad range of operational, administrative and procedural functions Strategic thinker, able to assess complex matters and provide timely, relevant and succinct advice
  • Articulate and influential, and able to communicate operational initiatives and outcomes
  • Enthusiastic and driven with a desire to achieve outstanding results in a team environment and ensure the highest standards
  • Creative and innovative approach
  • Excellent written and oral communication skills in preparing correspondence, submissions, presentations and reports
  • Full UK Drivers Licence

If you have strong operational management skills in BtR, PBSA or hospitality please get in touch with

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900