Regional Operations Manager – Build to Rent

Overview

  • Salary: £55000 - £60000 per annum + Bonus
  • Location: London
  • Contract type: Permanent

Joe O’Brien

Senior Consultant Build to Rent

Call me for a confidential discussion

Email

deverellsmith are working in partnership with a leading national Build to Rent provider searching for a Regional Operations Manager.

Purpose of role:

You will be responsible for managing multiple assets , as well as their site teams and performance.

The role will have responsibility for driving occupancy, whilst delivering

the best possible customer experience for our customers and increasing customer

satisfaction.

Key responsibilities:

People Management:

  • To provide leadership and direction for the site-based team in each asset location and ensure that operational, financial and a range of other objectives are met
  • To ensure we exceed client expectations by delivering budgets and identifying and implementing actions to maintain and improve effectiveness and service levels
  • Manage change and motivate the teams around you in order to achieve results
  • Ensure compliance with all agreements, leases and contracts
  • Project managing all new mobilisations, refurbishments, operational change projects across the sites ensuring all involved have clear direction
  • Ensure the teams remain compliant with all business-related legislation, including Health & Safety, Data Protection and privacy

Stakeholder management:

  • Working with all 3rd party contractors ensuring all contractual SLAs are measured, maintained and monitored regularly across all of the sites.
  • Initiate and anticipate potential to enhance and grow client business identifying development opportunities and represent the business with a clear knowledge and understanding of external needs and internal capabilities

Lettings Management

  • Fully responsible for the sales strategy alongside the marketing department ensuring all sites are 100% full and all sales drives are completed with success.
  • Annually proposing rents at a level that will achieve full occupancy but will also aim to drive bottom line performance year on year RPI.

Financial Management

  • Overall financial responsibility for all of the sites, driving year on year improvement on the bottom-line performance.
  • Ensure that profitability is maximised

Experience required:

  • Extensive experience in a senior leadership role in build to rent or other purpose-built residential asset classes, with proven track record of developing a team and delivering against objectives
  • Experience in building, developing and maintaining partnerships and relationships with key stakeholders
  • Considerable experience at senior level in operational roles with accountability for multi-site locations
  • Experience in driving a broad range of operational, administrative and procedural functions Strategic thinker, able to assess complex matters and provide timely, relevant and succinct advice
  • Articulate and influential, and able to communicate operational initiatives and outcomes
  • Enthusiastic and driven with a desire to achieve outstanding results in a team environment and ensure the highest standards
  • Creative and innovative approach
  • Excellent written and oral communication skills in preparing correspondence, submissions, presentations and reports
  • Full UK Drivers Licence

If you have strong operational management skills in BtR, PBSA or hospitality please get in touch with joe.obrien@deverellsmith.com

Similar Jobs

deverellsmith are currently recruiting for a customer-focused lettings negotiator role in Leeds looking to interview soon. LETTINGS NEGOTIATOR - JOB DESCRIPTION To carry out lettings and administrative duties involved with the letting of a build to rent scheme. [...]

  • Salary: £20000 - £24000 per annum
  • Location: Yorkshire and Humberside
  • Contract type: Permanent

deverellsmith have been appointed and exclusively retained by Savills to recruit an Estate & Client Relationship Lead to manage the Kings Cross Regeneration operation. Savills are the dedicated managing agent responsible for the operations and property management of [...]

  • Salary: Up to £100000 per annum + Bonus
  • Location: London
  • Contract type: Permanent

deverellsmith are working on behalf of one of the UKs largest build to rent developers, who are seeking a Resident Associate to support the front of house for a residential apartment complex in Wembley. The Resident Associate is [...]

  • Salary: Up to £30000 per annum + Bonus
  • Location: London
  • Contract type: Permanent

The Senior Lettings and Customer Service Assistant plays an important role in the business cycle of all BtR sites by supporting the existing teams with viewings, referencing process and delivering exceptional customer service. They will be supporting the [...]

  • Salary: Up to £28000 per annum + + Bonus
  • Location: London
  • Contract type: Permanent
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900