Reservation and Revenue Manager

Overview

  • Salary: £28000 - £320000 per annum
  • Location: London
  • Contract type: Permanent

Katie Line

Consultant

Call me for a confidential discussion

020 7291 0918 Email

I am currently working on a fantastic position for the role of a Reservations and Revenue Manager for serviced apartments based in Chelsea. The company are an in-house short and long term lettings office, providing high end serviced apartment accommodation. You will manage the guest experience before, during and after booking, ensuring all guests are handled professionally. This position is for an experienced reservations manager.

Responsibilities:

  • Taking reservations from guests and corporate clients
  • Providing quotes via email, phone and face to face.
  • Welcoming guests
  • Participating in out of hours evening and weekend rota with other members of staff. Answering enquiries and assisting guests in an emergency
  • Negotiating prices with guests when appropriate
  • Arranging maintenance, cleaning and housekeeping services
  • Upselling as appropriate
  • Ensure outstanding invoices are paid by guests
  • Communicating with guests before arrival and after departure – encouraging bookings and feedback.
  • Responsibility for managing revenue, yield and planning
  • Sourcing potential areas of growth
  • Analysing booking patterns and generating reports
  • Monitoring competitor performance

Experience and skills:

  • Excellent communication skills via telephone, email and face to face
  • Experience in reservations and revenue management
  • Enthusiastic team player
  • Excellent customer service

Salary: £28,000 – £32,000

If you’d like to know more about this fantastic role, and have a passion for working in reservations, please apply or contact Katie Line today.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900