Customer Service Advisor

Overview

  • Salary: £25000 - £30000 per annum
  • Location: South East
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

A leading operator in the Build to Rent space have an opening for a Customer Service Advisory, to assist the front of house operations of London’s most exciting residential scheme in Wembley.

Our clients aim:

  • To become a leading provider within the Build to Rent sector
  • Create a community within there developments unlike any other within the sector.
  • Leading provider in customer service
  • Provide a work environment where all staff member’s can work to there maximum potential.

Job Purpose:

  • Responsible for ensuring the smooth operation of the buildings providing an optimal customer service experience from minute one.
  • Report on any defects and resolve these as quickly as possible

Main Responsibilities:

  • Ensure work orders and defects are dealt with in a timely fashion in line with targets.
  • Work closely with external contractors to ensure pre flat snagging checks are complete prior to tenant occupancy.
  • Coordinate furniture supplier move ins and inspect and sign off once checked for quality and quantity satisfaction – Inventory checks
  • Arrange all move out’s and ensure the apartments are clean and ready to be pre let in line with target turnaround times.
  • Assist with set up and operation of social events and activities with customers, network with customers at every opportunity to drive customer retention
  • Report weekly & monthly into the General manager and Head of Operations on market trends and updates on resolution rates, flat turnarounds & ad-hoc reports.
  • Ensure that upkeep, maintenance and cleanliness of communal parts is to standard and managing works where required – regular walk-abouts of communal areas
  • Ensure all Ast’s sent out are correct and in line with company procedures allowing time for any amendments which may need to be made

Knowledge & Skills:

  • ARLA / AIRPM qualifications or similar – desirable but not essential
  • IT literate with CRM software and Excel experience
  • Excellent communication and people skills
  • Excellent people management and staff training experience
  • Experience in customer facing roles essential, ideally from hotel, retail, student accommodation or residential sectors.

Please contact Nick Hammond to discuss further on 0207 291 0917 or nick.hammond@deverellsmith.com.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900