Junior Resident Liaison Officer

Overview

  • Salary: £20000 - £22000 per annum + Benefits
  • Location: London
  • Contract type: Permanent

Megan Spice

Consultant

Call me for a confidential discussion

020 3056 0288 Email

Junior Resident Liaison Officer

City of London

£18,000 – £21,000 + Benefits & Pension

One of London’s largest Housing Associations are seeking a Junior Resident Liaison Officer to join the Planned Investment Team to work alongside the clients Contractor Partner. As the Resident Liaison Officer you will be responsible for liaising with customers in their homes about all aspects of the works, including customer choices and discussing specific requirements to assist the delivery.

You will also be the first point of contact throughout the journey of the delivery of the work; ensuring customer satisfaction is maintained at all times. Also responsible for ensuring that the Contractor Partner is working to the clients Service Standards, respecting all customers’ homes and meeting all requirements.

Working alongside the Contractor Partner to facilitate access, maintain, and monitor all customer appointments, keeping accurate records of any contact with all customers. You will also be the main person representing the interest of the customers at contractor progress meetings and as well as resident meetings. Most importantly, customer satisfaction is key to the success of a project, so you will be expected to carry out customer satisfaction surveys, compile, and evaluate the responses for KPI monitoring.

Experience is not necessarily needed for this role, but the right attitude and the commitment is. All training and support will be provided.

Similar Jobs

A leading Property Company are looking for a Community Manager at a brand new business centre based in The West End. You will be responsible for the delivery of first class customer service and company initiatives for all [...]

  • Salary: £25000 - £30000 per annum + Benefits
  • Location: London
  • Contract type: Permanent

Our client a leading managing agent require a Health and Safety Auditor to manage their national portfolio compliance in line with ISO and British standards. The successful candidate will have be a self-motivated Health and Safety professional, with [...]

  • Salary: £40000 - £45000 per annum + Benefits
  • Location: West Midlands
  • Contract type: Permanent

Are you looking for a new challenge this new year? My client, a leading managing agent is looking for a Building Manager to join their growing team in Slough. The role will be managing a 150,000 Sq. Ft. [...]

  • Salary: £45000 - £50000 per annum
  • Location: South East
  • Contract type: Permanent

A niche managing agent are looking for an experienced Mobilisation Manager to work closely with their main client for a portfolio in the heart of the West End. You will be responsible for all mobilisation activity for multiple [...]

  • Salary: £50000 - £55000 per annum + Benefits
  • Location: London
  • Contract type: Permanent
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900