Resident Manager – Build to Rent


  • Salary: £35000 - £45000 per annum
  • Location: London
  • Contract type: Permanent

Katie Line


Call me for a confidential discussion

020 7291 0918 Email

I am currently working on a fantastic opportunity for the position of a Resident Manager within the Build to Rent space. The resident manager is responsible for ensuring the smooth operation of the building, ensuring exceptional customer service throughout the process. This may involve managing the resolution of defects, managing the customer facing operational team members and embracing opportunities to stand out from the competition. This is a fantastic opportunity for someone with property management experience, ideally from a hotel, hospitality, student accommodation or residential management background.

Responsibilities include:

  • Delivering consistent first class customer service
  • Training incoming concierge team
  • Ensuring work orders are acknowledged, actioned and closed within time frames
  • Working with main contractors
  • Ensuring all move-ins are coordinated with the leasing team
  • Ensure smooth operation of the tenants process from check in to check out
  • Coordinating furniture supplier move ins and inventory checks
  • Assisting with set up and operation of social events and driving customer retention
  • Producing weekly/monthly reports
  • Ensuring upkeep, maintenance and cleanliness of communal areas
  • Ensure all matters relating to Health and Safety compliance are adhered to


  • ARLA/IRPM qualifications desirable
  • IT literate
  • Excellent communication skills
  • Excellent people management and staff training experience
  • Experience in a customer facing role is essential – ideally hotel, student accommodation or residential sector

Salary: £35,000 – £45,000

Please note that working hours may vary due to resolving problems with customers outside of normal working hours. Shift patterns will typically be 5 out of 7 days.

If you’re interested in hearing more about this fantastic opportunity within the Build to Rent space, apply now and Katie Line will be in touch to discuss further.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900