Resident Services Associate – Bristol (Build to Rent)


  • Salary: £22000 - £24000 per annum
  • Location: South West
  • Contract type: Permanent

Katie Line


Call me for a confidential discussion

020 7291 0918 Email

I am currently working on an exciting position for a Resident Services Associate within the Build to Rent space. The resident associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the building and providing exceptional customer service. Your position will be pivotal to delivering first class customer experience from move-in all the way through to move-out.

Responsibilities include:

  • Delivering consistent first class customer service
  • Ensuring full knowledge of apartment and communal areas
  • Face to face interaction and building good relationships with customers
  • Ensure smooth operation of the tenants process from check in to check out
  • Conducting customer viewings and tours when necessary
  • Building security and resident administration in line with GDPR
  • Ensure all matters relating to Health and Safety compliance are adhered to


  • Reasonable level of general education – written and numerical skills
  • Awareness of Health and Safety requirements
  • Adopt a team work approach
  • Helpful and friendly personality
  • Strong proven record of excellent customer service
  • IT literate – competent in Microsoft Word, Excel and Outlook
  • Excellent communication and people skills
  • Positive attitude and ability to work with little supervision
  • Experience in customer facing roles is essential – ideally hotel, student accommodation, hospitality or residential sectors.

Salary: £22,000 – £24,000

If you’re interested in hearing more about this fantastic opportunity within the Build to Rent space, apply now and Katie Line will be in touch to discuss.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900