Resident Services Manager (Build to Rent)

Overview

  • Salary: £35000 - £40000 per annum
  • Location: South East
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

Our client is seeking a Resident Services Manager to lead the operations of a Build to Rent scheme in Uxbridge.

Key Tasks / Responsibilities

Customer Service

  • Ensure warm, welcoming environment for residents and all visitors
  • Engage with residents, building professional yet caring and supportive relationships
  • Deliver consistently high levels of customer service at all times
  • Assist residents moving in to their apartment; complete apartment and appliance inductions as needed
  • Provide local area information to residents
  • Resident Engagement such as proposing and delivering on Resident Events

Marketing & Lettings

  • Support all marketing and promotion of the development
  • Promoting the site at all times
  • Carry out rental appraisals
  • Carry out viewings of apartments available to let
  • Negotiating tenancy terms
  • Ensure all available properties are let in a timely and profitable fashion
  • Provide weekly and monthly analysis on viewings and submit relevant feedback

Building Management

  • Identify ‘problem’ apartments and propose solutions
  • Completing Inventories, Check In and Check Out reports
  • To undertake any other reasonable duties that may be required from time to time

Person Specification

  • To be successful in this role you will need to be able to demonstrate:
  • Previous experience in residential property management or hospitality sector
  • A personable and engaging personality with a natural ability to build rapport with residents
  • Experience of working to targets
  • Excellent communication skills displaying sensitivities to and understanding of residents’ need
  • Excellent interpersonal skills
  • Well-groomed and of smart appearance
  • Must be pro-active and able to use initiative in order to enhance the development reputation and make the community the best available
  • Flexibility and adaptability
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
  • Dynamic approach, problem solving, well organised and ability to work well under pressure
  • Good level of computer literacy using Microsoft Word, Excel and Outlook

If interested please contact Nick Hammond on nick.hammond@deverellsmith.com or call 0207 219 0917.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900