Resident Services Manager (Build to Rent)

Overview

  • Salary: £25000 - £30000 per annum + 20% Bonus
  • Location: South East
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

Deverell Smith are representing a leading Build to Rent operator, who are seeking a Residents Service Managers to lead the smooth operation of a new scheme opening in Wembley.

Main duties of role

  • To provide a warm and courteous welcome to all residents and visitors.
  • To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
  • To co-ordinate day-to-day operations ensuring quality and service delivery meet and exceed resident’s expectations at all times.
  • To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
  • To maintain an awareness of cultural differences needed to meet specific requirements of residents.

Experience

  • Previous experience in residential property (student or private rental sector preferred) or a minimum of two years’ experience of working in a customer service environment, or a similar hospitality industry.

People and interpersonal skills

  • Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
  • Must be pro-active and able to use initiative to enhance the reputation of the building.
  • Professional presentation, confident and outgoing nature.
  • Well organised, ability to problem solve and works under pressure.
  • Able to demonstrate an organised and professional approach and ability to prioritise.
  • A great team player who takes ownership and responsibility.
  • A logical thinker who is able to spot errors and resolve issues.

The salary is paying between £25,000 – £30,000 as well as a 20% performance related bonus.

To discuss this further please apply and Nick Hammond will be in touch.

Similar Jobs

I am currently working on a fantastic position with a company who are rapidly expanding their Private Rented Sector (PRS) portfolio, to become one of the largest in London. They are currently looking for somebody with Property Management [...]

  • Salary: £27000 - £33000 per annum
  • Location: London
  • Contract type: Permanent

I am looking for a Day Concierge to join a thriving new development in East London. This is a high end development with stylish appartments located in London Docks. On a 4 on 4 off shift pattern you [...]

  • Salary: £24000 - £26000 per annum
  • Location: East Midlands
  • Contract type: Permanent

I am currently working with an agency based in Southgate who are looking for a Property Manager to join their fun and professional team, who wants to build on their residential property management experience. You will be managing [...]

  • Salary: £35000 - £40000 per annum
  • Location: London
  • Contract type: Permanent

Head of Property Management - Central London My client is a small family run independent looking for a Head of Property Management to run the department and win new business. The candidate will work in their head office [...]

  • Salary: £45000 - £50000 per annum
  • Location: London
  • Contract type: Permanent
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900