Resident Services Manager (Build to Rent) – Crawley

Overview

  • Salary: £25000 - £30000 per annum + 20% Bonus
  • Location: South East
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

Deverell Smith are representing a leading Build to Rent operator, who are seeking a Residents Service Managers to lead the smooth operation of scheme in Crawley.

Main duties of role

  • To provide a warm and courteous welcome to all residents and visitors.
  • To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
  • To co-ordinate day-to-day operations ensuring quality and service delivery meet and exceed resident’s expectations at all times.
  • To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
  • To maintain an awareness of cultural differences needed to meet specific requirements of residents.

Experience

  • Previous experience in residential property (student or private rental sector preferred) or a minimum of two years’ experience of working in a customer service environment, or a similar hospitality industry.

People and interpersonal skills

  • Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
  • Must be pro-active and able to use initiative to enhance the reputation of the building.
  • Professional presentation, confident and outgoing nature.
  • Well organised, ability to problem solve and works under pressure.
  • Able to demonstrate an organised and professional approach and ability to prioritise.
  • A great team player who takes ownership and responsibility.
  • A logical thinker who is able to spot errors and resolve issues.

The salary is paying between £25,000 – £30,000 as well as a 20% performance related bonus.

To discuss this further please apply and Nick Hammond will be in touch.

Similar Jobs

Deverell Smith are working exclusively with one of the largest providers of privately rented housing in the UK, and a leading player in the Private Rented Sector. They own over 40,000 homes with an asset value of over [...]

  • Salary: £35000 - £45000 per annum
  • Location: South West
  • Contract type: Permanent

We are currently seeking an experienced, confident General Manager to manage a Build to Rent scheme, motivate and develop the team to ensure the absolute highest standards are maintained, and the best possible experience is given to the [...]

  • Salary: £40000 - £45000 per annum + Pro rata
  • Location: Surrey
  • Contract type: Interim

Fantastic opportunity to progress in your career in block management. Working in the city centre with a company that have a built an outstanding reputation, who are going from strength to strength. The company manages high end developments [...]

  • Salary: £35000 - £35001 per annum
  • Location: London
  • Contract type: Permanent

A world leading operator in the Build to Rent industry is seeking proactive individual with a keen interest in property. The successful candidate will help to create a community within the building by providing a high level of [...]

  • Salary: £26000 - £28000 per annum + OTE £32,000
  • Location: London
  • Contract type: Interim
Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900