Resident Services Manager (Build to Rent) – Crawley

Overview

  • Salary: £25000 - £30000 per annum + 20% Bonus
  • Location: South East
  • Contract type: Permanent

Nick Hammond

Senior Consultant

Call me for a confidential discussion

020 7291 0917 Email

Deverell Smith are representing a leading Build to Rent operator, who are seeking a Residents Service Managers to lead the smooth operation of scheme in Crawley.

Main duties of role

  • To provide a warm and courteous welcome to all residents and visitors.
  • To actively engage with residents, visitors, colleagues and contractors to provide a seamless experience for residents.
  • To co-ordinate day-to-day operations ensuring quality and service delivery meet and exceed resident’s expectations at all times.
  • To anticipate residents’ needs by engaging and asking questions to understand those needs to be able to adapt services to those needs when required.
  • To maintain an awareness of cultural differences needed to meet specific requirements of residents.

Experience

  • Previous experience in residential property (student or private rental sector preferred) or a minimum of two years’ experience of working in a customer service environment, or a similar hospitality industry.

People and interpersonal skills

  • Excellent communication skills and able to display sensitivity and understanding of resident’s needs.
  • Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm.
  • Must be pro-active and able to use initiative to enhance the reputation of the building.
  • Professional presentation, confident and outgoing nature.
  • Well organised, ability to problem solve and works under pressure.
  • Able to demonstrate an organised and professional approach and ability to prioritise.
  • A great team player who takes ownership and responsibility.
  • A logical thinker who is able to spot errors and resolve issues.

The salary is paying between £25,000 – £30,000 as well as a 20% performance related bonus.

To discuss this further please apply and Nick Hammond will be in touch.

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900