Senior Customer Service Manager

Overview

  • Salary: £60000 - £60001 per annum
  • Location: South East
  • Contract type: Permanent

Caroline Watson

Consultant

Call me for a confidential discussion

020 3056 6293 Email

A luxury high-end developer is looking to recruit a Senior Customer Service Manager to be part of their aftercare and customer service team. The key function is to manage the pre- legal completions process from the initial first point of contact for all purchaser’s right through to the defect and warranty period. The ideal candidate must have extensive technical knowledge of the build process and experience in Customer Service for a residential developer.

Responsibilities

  • Be primary contact for all purchaser communication
  • Meet customers on-site at their request to inspect properties prior to handover
  • Ensure all activities are in accordance with health and safety regulations
  • Manage customer expectations in respect of product specifications, warranties and the completion process
  • Implement all customer requests promptly and efficiently, both in a proactive and reactive manner
  • Deliver timely, reliable information and updates when required
  • Keep updated, accurate records of all communication
  • Liaise with the construction team on the build

Key Skills & Requirements

  • Extensive experience within construction after-sales care/ customer relations
  • Experience having managed teams
  • Residential, new-build experience
  • Comprehensive understanding of the off-plan sales, completions and warranty process
  • Strong technical knowledge of the build process
  • Knowledge of new homes contract progression structure
  • Effective influencer
  • IT literate
  • Able to work on their own

If you are the experienced and motivated candidate we are looking for to become part of this busy and reputed team, then please contact Caroline at Deverell Smith

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900