Temp Customer Service Manager – Wales (6 month FTC)


  • Salary: £50,000 + £6k car
  • Location: Wales

Tess Amigoni

Principal Consultant

Call me for a confidential discussion

020 3823 4393 Email

An exceptionally organised, proactive Customer Service Manager is required with short notice, to work for an amazing, 5* house-builder based in the South West, covering Bath and the surrounding areas. Ideally you will be available to start at the end of May 2021 on an ongoing temporary contract (this position could become temp to perm).

You will be working for a forward-thinking house builder, who is committed to delivering a 5* customer journey. Our client builds stunning, high quality homes across the South West, therefore you must be open to travelling. We want to speak with experienced and immediately available individuals who have a minimum of 3 year’s experience working in the same role. You will have 4 days on site and 1 working from home.

Our client is seeking an intuitive, adaptable and personable New Homes Customer Service Manager with a varied background. Your main responsibility will be to ensure the purchaser has a smooth handover experience and warranty period. As a Customer Service Manager you will be customer facing and required to deal with snagging, defects as well as uphold the reputation of the developer.

The role of the New Homes Customer Service Manager will include:

  • Working with the Customer Service team to identify all upcoming completions
  • Introduce yourself at the first point of key handover and be the purchasers go-to in terms of defects and snagging
  • Regularly answering purchaser calls and emails identifying new or recurring problems and dealing with them accordingly
  • Maintain the database at all time
  • Coordinating and scheduling workmen and tradesmen to complete works
  • Attending weekly meetings with the wider team
  • Have a minimum of 2 years’ experience in a similar role
  • Have exceptional interpersonal and customer facing skills
  • Have proven time management and organisational skills
  • Have excellent follow up skills to ensure impeccable customer service at all times
  • Have a track record of liaising with a variety of people; from contractors to high net worth individuals
  • Be flexible, resourceful and have the ability to prioritise workload successfully
  • Be self-motivated, resilient and have the ability to remain calm under pressure


If you are available immediately and have a proven Customer Service Management background in New Homes, I’d love to hear from you.

If this role is of any interest please feel free to apply on our website or email your CV to tess.amigoni @deverellsmith.com /call 02038234393

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900