Temporary Resident Liaison Officer


  • Salary: £1 - £13.50 per hour
  • Location: London
  • Contract type: Interim

Georgia Littlejohn

Senior Consultant

Call me for a confidential discussion

020 7291 1518 Email

The Responsibilities of a New Homes Resident Liaison Officer:

  • To be the first point of contact for Residents with regards to remedial works and be a liaison between the contractors, Project Team and residents ensuring Customer satisfaction is at the forefront of the work carried out
  • To provide the Project Team with regular site progress updates and advise on issues that are preventing satisfactory resolution.
  • To work collaboratively with internal stakeholders to ensure relevant information and advice is provided to keep customers informed on progress where defects affect their homes.
  • Ensure that all projects and tasks are delivered in accordance with the Trusts values and highest level of customer service at all times.
  • At all times carry out all duties with due regard to Health & Safety Legislation and policy.

The ideal New Homes Resident Liaison Officer should:

  • Have experience within new homes customer care / experience as a Resident Liaison Officer.
  • Be passionate about delivering exceptional customer service at all times
  • Be personable, well presented
  • Have excellent communication and presentation skills
  • Be self-motivated, determined
  • Represent the developers brand to the highest of standards

Contract length – 6 – 12 months

Salary 25,000 – 28,000 dependent on experience

If you have the relevant experience and the role sounds of interest to you please do not hesitate to send your CV across to Georgia.littlejohn @deverellsmith.com

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900