Tenant Arrears Advisor


  • Salary: £19000 - £24000 per annum
  • Location: South East
  • Contract type: Permanent

Megan Spice


Call me for a confidential discussion

020 3056 0288 Email

Tenant Arrears Advisor



My client, one of the leading social housing providers in London and the South East are currently seeking a Tenant Arrears Advisor to join the team on a 9 month Fixed Term Contract.

You will be proactive in identifying and contacting former customers to talk about money and negotiate repayment of debt, working in a very fast-paced environment where you will be empowered to make decisions, producing, analysing and presenting information in a clear way that is easily understood and able to self-manage and work to individual and team KPI’s.

The ideal candidate will be a confident communicator with an engaging personality, who is focussed and driven to achieve the best outcomes for customers and the business. You will also be able to act on your own initiative, make your own decisions and be capable of prioritising and managing a varying workload across different platforms.

What they’ll offer you…
* A salary circa of £24,000 per annum pro rata
* A comprehensive three week induction training course and ongoing development programme
* Great holidays – 23 days, increasing with service plus public holidays and an additional 3 days between Christmas and New Year, along with the ability to buy extra leave
* Great working environment with a friendly culture
* Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

They operate a rotating shift pattern working a 35 hour week, shifts will vary between:

  • 08:00am – 04.00pm
  • 09:00am – 05:00pm
  • 12:00pm – 08:00pm

This may include some Saturday working 08:45am until 01:00pm

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Deverell Smith Limited, 2nd Floor, Cannon Green, 1 Suffolk Lane, London, EC4R 0AX Tel: 020 7291 0900