Job description
The Assistant Building Manager will work closely with the Senior Building Manager, to deliver a best-in-class resident experience whilst ensuring compliance and strong returns for investors. This role covers all aspects of day-to-day management within BTR.
Key Role Responsibilities:
- Acts as a role model at all times by demonstrating the core values.
- Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
- Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
- Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
- Works with the maintenance team to ensure the physical aspects of the community meet the Company's standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
- Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
- Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company's internal resources as needed to support solutions.
- Acts up covering the Senior Building Manager responsibilities in his or her absence ensuring work is organised and executed in line with business expectations.
- Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
- Plans and facilitates resident events and engaging competitions.
About You
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software. Training will however, be provided.
- Experience of successfully managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
- Detailed knowledge of Landlord/Tenant Legislation
- A strong team player but capable of working autonomously and taking ownership.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
Job has Expired
