Assistant General Manager - BTR (West London)

Posted 28 March 2023
Salary£35000 - £40000 per annum + bonus
Job type Permanent
DisciplineReal Estate Management, Operations & Service Delivery
Contact NameRoss McEwan

Job description

The Assistant Building Manager will work closely with the Senior Building Manager, to deliver a best-in-class resident experience whilst ensuring compliance and strong returns for investors. This role covers all aspects of day-to-day management within BTR.

Key Role Responsibilities:

  • Acts as a role model at all times by demonstrating the core values.
  • Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
  • Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
  • Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
  • Works with the maintenance team to ensure the physical aspects of the community meet the Company's standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
  • Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
  • Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company's internal resources as needed to support solutions.
  • Acts up covering the Senior Building Manager responsibilities in his or her absence ensuring work is organised and executed in line with business expectations.
  • Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
  • Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
  • Plans and facilitates resident events and engaging competitions.

About You

  • Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
  • Proficiency in using property operations software. Training will however, be provided.
  • Experience of successfully managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
  • Detailed knowledge of Landlord/Tenant Legislation
  • A strong team player but capable of working autonomously and taking ownership.
  • Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.