Assistant General Manager - BTR (West London)

Key Role Responsibilities:

• Acts as a role model at all times by demonstrating the core values.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
• Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
• Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
• Works with the maintenance team to ensure the physical aspects of the community meet the Company's standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
• Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
• Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company's internal resources as needed to support solutions.
• Acts up covering the Senior Building Manager responsibilities in his or her absence ensuring work is organised and executed in line with business expectations.
• Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
• Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
• Plans and facilitates resident events and engaging competitions.

About You

• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software. Training will however, be provided.
• Experience of successfully managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
• Detailed knowledge of Landlord/Tenant Legislation
• A strong team player but capable of working autonomously and taking ownership.
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.