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<h1 class="text-2xl font-bold mt-1 text-text-100">Customer Care Manager</h1>Location: Stansted Mountfitchet with frequent site visits Salary: Up to £55,000 + a car allowance Contract: Full-time, Monday-Friday<h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">Highlights:</h2><ul ><li class="whitespace-normal break-words">Lead customer care operations for an award-winning heritage property developer specialising in listed buildings</li><li class="whitespace-normal break-words">Manage a dedicated team whilst working collaboratively with project and sales departments</li><li class="whitespace-normal break-words">Drive exceptional service standards that consistently rank among the top performers in benchmark surveys</li></ul><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">About the opportunity</h2>A prestigious property developer specialising in the sensitive restoration of historically significant buildings is seeking an experienced Customer Care Manager to join their team. This role offers the opportunity to work on unique heritage projects, ensuring each customer receives an outstanding level of service from exchange of contracts through to aftercare.<h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">What makes the role exceptional</h2>This position provides a rare opportunity to be involved in the restoration and conversion of some of Britain's most architecturally significant buildings. You'll be working with a company that prides itself on maintaining the highest standards of construction, blending historical preservation with modern living requirements. The role offers genuine career development within a respected organisation that values quality, craftsmanship and customer satisfaction above all else.<h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">Key responsibilities</h2><ul ><li class="whitespace-normal break-words">Act as the main point of contact for customer care, working closely with project teams to manage expectations and ensure swift resolution of defects</li><li class="whitespace-normal break-words">Conduct thorough quality inspections of completed units, maintaining rigorous adherence to high-quality construction standards</li><li class="whitespace-normal break-words">Lead home demonstrations in a professional manner, advising customers on property features and maintenance</li><li class="whitespace-normal break-words">Monitor and manage subcontractor relationships, ensuring remedial work is completed promptly and to high standards</li><li class="whitespace-normal break-words">Provide detailed analysis and feedback on performance trends to senior management</li><li class="whitespace-normal break-words">Build positive relationships with customers from exchange of contracts through to completion</li><li class="whitespace-normal break-words">Manage assigned developments to consistently achieve top industry benchmark ratings for customer satisfaction</li></ul><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">Requirements</h2><ul ><li class="whitespace-normal break-words">Minimum 5 years' experience in construction or customer care management</li><li class="whitespace-normal break-words">Sound practical knowledge of the construction process, ideally with on-site experience</li><li class="whitespace-normal break-words">Experience in dealing with listed buildings (preferred)</li><li class="whitespace-normal break-words">Team management experience with strong leadership skills</li><li class="whitespace-normal break-words">Excellent communication skills, both verbal and written</li><li class="whitespace-normal break-words">Strong attention to detail and problem-solving abilities</li><li class="whitespace-normal break-words">Good cost management skills</li><li class="whitespace-normal break-words">Computer literacy including Word, Excel and email applications</li><li class="whitespace-normal break-words">Clean driving licence</li></ul><h2 class="text-xl font-bold text-text-100 mt-1 -mb-0.5">Rewards and benefits</h2><ul ><li class="whitespace-normal break-words">Competitive salary package</li><li class="whitespace-normal break-words">Opportunity to work on unique heritage properties of significant architectural importance</li><li class="whitespace-normal break-words">Career development within an established and respected company</li><li class="whitespace-normal break-words">Professional working environment with a focus on quality and craftsmanship</li><li class="whitespace-normal break-words">Company car or car allowance (to be confirmed)</li><li class="whitespace-normal break-words">Pension scheme</li><li class="whitespace-normal break-words">Private healthcare</li><li class="whitespace-normal break-words">Performance-related bonus scheme</li></ul>We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background.

Customer Care Manager

Job Title: Part-Time Administrator Location: Central London (Holborn)About Our Client Our client is a specialist residential asset management company, managing a mixture of luxury, private, and social housing properties. Established in 2020, the London office has rapidly expanded, acquiring a substantial portfolio of properties. The company employs in-house teams in lettings, property management, and back-office support services. As a young, dynamic, and thriving business, they continue to seek new opportunities for development and growth. The office is based in Central London with excellent transport links.The Team The Social Housing team is led by the Director of Social Housing and consists of five additional members covering services such as housing management, property management, credit control, and maintenance. The team ensures the successful letting, management, and maintenance of social housing and housing of multiple occupation (HMO) properties through local councils, third parties, and direct tenants.The Role Reporting to the Director of Social Housing, the Part-Time Administrator will provide essential administrative support to the team, ensuring the smooth running of the department. The ideal candidate will possess strong administrative, organisational, and customer service skills.Key Responsibilities:<ul><li>Answering telephone calls, handling queries, and directing them to the relevant team member.</li><li>Scanning and filing documents, maintaining an organised filing system.</li><li>Creating and maintaining spreadsheets for queries, tenant correspondence, maintenance scheduling, and occupancy reports.</li><li>Managing data, including compliance and occupancy records, and tracking receipts of materials.</li><li>Raising purchase orders and ensuring invoices are processed in a timely manner.</li><li>Taking minutes in meetings and tracking action points.</li></ul>This is a part-time role, equivalent to 22.5 hours per week, requiring office presence three days per week. The office is based in Holborn, Central London.About You Our client is looking for a highly organised individual with a strong work ethic who enjoys administrative tasks and is willing to take initiative. This is an exciting opportunity to join a growing team passionate about social housing and improving the quality of homes.Essential Skills &amp; Competencies:<ul><li>High attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>IT literate with proficiency in Microsoft Word, Excel, and other Office applications.</li><li>Strong time management skills with the ability to prioritise workload effectively.</li><li>Ability to work in a team, take direction, and collaborate effectively.</li><li>Self-motivated and able to work on own initiative.</li><li>Strong organisational skills and ability to multitask in a fast-paced environment.</li><li>Adaptability to a dynamic and high-pressure workplace.</li></ul>Experience:<ul><li>Taking minutes and tracking action points.</li><li>Meeting tight deadlines.</li><li>Entry-level candidates will be considered.</li></ul>Desirable:<ul><li>Customer service experience, including dealing with the public and maintaining professionalism in high-pressure situations.</li><li>Proficiency in Microsoft PowerPoint.</li><li>Willingness to learn new systems and processes.</li></ul>Benefits:<ul><li>Competitive salary.</li><li>25 days of holiday plus UK Bank/Public holidays (pro-rata).</li><li>Discretionary bonus.</li><li>Company pension (salary sacrifice).</li><li>Private medical insurance (Vitality).</li><li>Enhanced maternity pay (subject to eligibility).</li><li>One professional membership paid per annum.</li><li>Hybrid working model (3 days in the office, 2 from home).</li><li>Dog-friendly office (one day per week, subject to company policy).</li></ul>If you are an organised and proactive individual looking for a part-time administrative role in a thriving company, please submit your CV!

Part-Time Administrator

Are you experienced in the New Homes industry, or are keen to take your first step into this exciting sector? Do you have previous customer service experience?Location: ReadingSalary: £12.50-£14.50p/h depending on experienceAt deverellsmith, we're experiencing a high demand for New Homes Sales Consultants all over Reading. Whether you're seeking ad hoc shifts, temporary roles, or long-term contracts, we'll help you find a position that aligns with your lifestyle and career goals.Who will you be working for?We partner with some of the most renowned property developers, offering you the chance to work on a variety of projects, including:<ul><li>First-time buyer developments</li><li>Build-to-rent schemes</li><li>Luxury and high-end properties</li><li>Young professional living spaces</li><li>Mid-range new homes</li></ul>We take the time to understand your experience, strengths, and career goals making sure we place you in a role that's the right fit for youWhat will you be doing?Your day-to-day tasks will vary based on the development and client, but the typical duties include:<ul><li>Handling customer enquiries via phone and online platforms</li><li>Following up on sales leads from Rightmove, Zoopla, and other sources</li><li>Providing excellent customer service and guiding buyers through the process</li><li>Ensuring the marketing suite remains presentable and welcoming</li><li>Taking round any walk ins to see the development models and show rooms</li><li>Assisting with key handovers and home demonstrations</li></ul>What do we need from you?<ul><li>Excellent customer service and communication skills</li><li>Preferably Front of House experience</li><li>Experience selling to high-net-worth individuals</li><li>Previous property experience is ideal but not essential</li><li>Fluency in multiple languages is highly desirable</li></ul>Whether you're an experienced professional or new to the industry, we'd love to hear from you! Apply today, and one of our consultants will be in touch.We work as oneThe key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward. #114

New Homes Sales Consultant 

<h3 class="" >Lettings Negotiator - Boutique Estate Agency, Mayfair</h3><h4 class="" >About the business </h4>My client is a well respected boutique estate agency based in the heart of Mayfair, specialising in high-end residential property and providing a bespoke, discreet service to an exclusive client base. With a collaborative and driven team environment, the firm pride themselves on delivering exceptional results while maintaining the highest standards of professionalism and integrity.<h4 class="" >Role Overview</h4>We are seeking an enthusiastic and ambitious Lettings Negotiator to join our dynamic team. Working closely under the leadership of the incredibly experienced Head of Lettings, you will be a key player in driving the success of the department. You'll handle high-value properties, liaise with discerning clients and applicants, and contribute to a strong team-based performance culture.<h4 class="" >Key Responsibilities</h4><ul ><li class="" >Registering and managing applicant enquiries</li><li class="" >Conducting property viewings and providing detailed feedback to landlords</li><li class="" >Negotiating tenancy terms between landlords and tenants</li><li class="" >Supporting the progression of deals through to completion</li><li class="" >Maintaining strong relationships with landlords, tenants, and colleagues</li><li class="" >Contributing to the overall performance of the lettings department through pooled commissions</li></ul><h4 class="" >Package &amp; Benefits</h4><ul ><li class="" >Basic Salary: £25,000 - £30,000 depending on experience </li><li class="" >Guaranteed Commission to reach an OTE of £50,000 - £60,000 in year one</li><li class="" >Pooled Commission Structure:</li><li class="" >Private Medical &amp; Dental Insurance</li><li class="" >Mobile Phone or Phone Allowance</li><li class="" >Car/Travel Allowance: £3,000 </li><li class="" >Parking Available (if required)</li></ul><h4 class="" >Working Hours &amp; Holidays</h4><ul ><li class="" >Hours: 8:45am - 6:00pm, Monday to Friday (office-based)</li><li class="" >Holidays:<ul ><li class="" >25 days annual leave plus UK bank holidays</li><li class="" >Office closure over Christmas (not guaranteed but historically granted)</li><li class="" >Additional holiday accrued after 3 years of service - 1 extra day per year, up to a maximum of 30 days</li></ul></li></ul><h4 class="" >Who We're Looking For</h4><ul ><li class="" >A driven, personable, and articulate individual with a passion for property</li><li class="" >Previous experience in lettings or a client-facing sales environment preferred</li><li class="" >Excellent communication and negotiation skills</li><li class="" >Strong attention to detail and organisational ability</li><li class="" >Team-oriented with a collaborative mindset</li></ul>If you would like to be considered for the role please send your CV

Lettings Negotiator, Mayfair 

<h3 class="">Marketing Executive - Help Shape the Future of Affordable Living</h3><h3 class="">About the Role</h3>A leading residential property developer is seeking a proactive and detail-oriented Marketing Executive to support marketing campaigns for shared ownership housing developments. This is a fantastic opportunity for someone with 1-2 years of marketing experience, ideally in property or real estate, who is looking to grow within a supportive and dynamic team.The role is full-time, office-based, with a mix of head office, site, and marketing agency presence. A full UK driving licence and access to a car are essential.<hr class="" /><h3 class="">Key Responsibilities</h3><ul><li class="">Digital Marketing: Manage and update property listings on Rightmove, Zoopla, and OnTheMarket. Maintain website content to ensure accuracy and appeal.</li><li class="">Media Coordination: Assist in planning advertising schedules and producing artwork for various campaign materials.</li><li class="">Site Marketing Support: Attend sales meetings, gather insights, and support signage and branding at marketing suites.</li><li class="">Event Assistance: Contribute to the planning and coordination of exhibitions and customer events, both on and off site.</li><li class="">Campaign Support: Liaise with internal teams, agencies, and suppliers to ensure smooth delivery of marketing campaigns.</li><li class="">Reporting &amp; Insights: Support the collection and review of digital and campaign data to evaluate effectiveness.</li></ul><hr class="" /><h3 class="">About You</h3>Essential<ul><li class="">1-2 years of experience in a marketing role, ideally within property, housing, or real estate</li><li class="">Highly organised with excellent attention to detail</li><li class="">Strong verbal and written communication skills</li><li class="">Familiar with using social media platforms professionally</li><li class="">Full UK driving licence and access to a car</li></ul>Desirable<ul><li class="">Experience working with creative agencies or media suppliers</li><li class="">Proficient in Microsoft Office Suite</li><li class="">Able to manage multiple tasks and meet deadlines</li></ul><hr class="" /><h3 class="">What's in It for You?</h3>This role offers the opportunity to develop your marketing career in a fast-paced and growing sector, with a strong benefits package, including:<ul><li class="">Competitive salary and discretionary bonus</li><li class="">Car allowance</li><li class="">Private medical insurance</li><li class="">Group pension and life insurance</li><li class="">25 days holiday plus bank holidays, with flexible trading options</li><li class="">Additional perks</li></ul><hr class="" />If you're ready to build your marketing career in the property sector and want to help deliver accessible homes to London communities, we'd love to hear from you.

Marketing Executive - Shared Ownership

Student Experience Manager - PBSAWorking Hours - Monday - Friday 9-6pm 4 Days in the office with 1 day working from home. Salary: £40K-£50K A leading PBSA company is seeking an Events Manager to drive student engagement and community initiatives across its portfolio. This role is ideal for a creative and strategic professional with a background in events, marketing, and student experience.<h3>Key Responsibilities:</h3><ul><li>Develop and execute an events program to create a vibrant student community.</li><li>Organize on-site activations, campaigns, and partnerships to boost engagement and brand awareness.</li><li>Oversee Student Sustainability Influencers (SSIs), ensuring effective training and program delivery.</li><li>Lead mental health initiatives, providing resources and support to students and site teams.</li><li>Support ESG initiatives, including sustainability programs and charitable engagement.</li><li>Collaborate with marketing and revenue teams to develop promotional campaigns.</li></ul><h3>Ideal Candidate:</h3><ul><li>6+ years in events, marketing, or community engagement, preferably in PBSA, BTR, or real estate.</li><li>Proven experience in event planning, content creation, and campaign strategy.</li><li>Proficiency in Adobe Creative Suite, Canva, and social media platforms.</li><li>Strong communicator with the ability to engage and influence stakeholders.</li><li>Passionate about student experience, sustainability, and well-being.</li></ul><h3>Why Join?</h3>This role offers a competitive salary, a strong benefits package, and the opportunity to shape the student experience in a fast-growing sector.Interested? Apply now to learn more!#212

Student Experience Manager PBSA

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