Assistant Resident Services Manager - 12 month FTC

Posted 31 May 2022
SalaryUp to £25750 per annum + 20% Bonus
LocationBournemouth
Job type Temporary
DisciplineReal Estate Management, Operations & Service Delivery
ReferencePR/029301_1654001817
Contact NameWesley Beckenham

Job description

Are you an experienced property and / or customer service professional who thrives on delivering the best service to customers?

Do you want to use your experience and move it into a sector with exponential growth and therefore progression opportunities?

If so, this could be the role for you!

Key responsibilities:

  • Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
  • Responding to rental enquiries, booking in and conducting viewings and agreeing offers
  • Liaising with appointed letting agent(s) during initial let up period
  • Completing all applicant vetting in line with company procedures
  • Liaising with appointed letting agent(s) during initial let up period
  • Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
  • Processing offers and completing all tenancy documentation
  • Provide first class customer service to residents
  • Organising and running tenant services via third parties and in house
  • Ensuring up to date resident communication via various channels including social media
  • Seeking special offers and discounts for residents from local businesses
  • Creating a community feel through communication, events and innovations
  • To act as first point of call for residents to report maintenance issues
  • Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
  • Carrying out regular inspections of communal areas and apartments
  • Organising minor works between tenancies to maintain first class presentation of apartments
  • Completing check in and check out reports; determining deposit returns
  • Work alongside the Resident Services Manager to ensure H&S statutory requirements are meet across the development
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