Assistant Resident Services Manager - 12 month FTC

Are you an experienced property and / or customer service professional who thrives on delivering the best service to customers?

Do you want to use your experience and move it into a sector with exponential growth and therefore progression opportunities?

If so, this could be the role for you!

Key responsibilities:

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Liaising with appointed letting agent(s) during initial let up period
• Completing all applicant vetting in line with company procedures
• Liaising with appointed letting agent(s) during initial let up period
• Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
• Processing offers and completing all tenancy documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Work alongside the Resident Services Manager to ensure H&S statutory requirements are meet across the development