Job description
Are you an experienced property and / or customer service professional who thrives on delivering the best service to customers?
Do you want to use your experience and move it into a sector with exponential growth and therefore progression opportunities?
If so, this could be the role for you!
Key responsibilities:
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Liaising with appointed letting agent(s) during initial let up period
- Completing all applicant vetting in line with company procedures
- Liaising with appointed letting agent(s) during initial let up period
- Post initial let up, uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
- Processing offers and completing all tenancy documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Work alongside the Resident Services Manager to ensure H&S statutory requirements are meet across the development
Job has Expired
