Job description
The Residential Building Manager has principal responsibility for the effective, efficient & safe management of the residential building. The role will entail supervision of staff & contractors. Overall responsibility of budget and cost management, health & safety management and acting as the main point of contact for the residents living in the building.
* Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with all Residents.
* Direct supervision (where applicable) of the Concierge Team and Cleaning Staff including monitoring of on-going performance - including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
* To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc.
* Direct liaison and communication (ensuring exceptional levels of customer service) with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents' meetings to keep them informed on all aspects of management.
* Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant.
* Management of this facility and the data displayed in line with the GDPR.
* Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).
* To liaise with the Group Fire Safety & Environmental Manager and the Head of Facilities to ensure that the following procedures are implemented in accordance with the appropriate requirements.
* Tenant Fire Safety Plan.
* Maintenance and testing of all fire and life safety equipment.
* Compliance with current legislation and company requirements in respect of current "Health and Safety" Law. * All statutory compliance and regulations.
* To promote and implement sustainability initiatives.
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