Job description
Job Title: Client Services Officer
Location: Farringdon, London
Salary: £24,000-£28,000 per annum + quarterly bonus
We are seeking a motivated and customer-focused Client Services Officer to join a team based in Farringdon, London. As a Client Services Officer, you will be responsible for delivering excellent service to our clients, building and maintaining strong relationships, and ensuring client satisfaction.
Key Responsibilities:
- Responding to client inquiries and providing solutions to their needs
- Managing and maintaining client accounts, ensuring accurate and up-to-date information
- Collaborating with other teams to ensure timely and accurate delivery of services to clients
- Identifying opportunities to upsell and cross-sell our products and services
- Proactively engaging with clients to ensure their satisfaction and address any issues
- Contributing to the development of customer service policies and procedures
- Providing regular reports on client activity and engagement
Requirements:
- Minimum of 2 years of experience in a customer-facing role, preferably in financial services
- Excellent communication and interpersonal skills
- Strong attention to detail and accuracy
- Ability to work effectively in a team environment
- Proven ability to manage multiple tasks and priorities in a fast-paced environment
- Proficiency in Microsoft Office and CRM systems
Our client offers a competitive salary, quarterly bonus, and a comprehensive benefits package. If you are a results-driven individual with a passion for customer service, please apply with your CV. We look forward to hearing from you.
Job has Expired
