Client Services Officer

Posted 19 April 2023
Salary£24000 - £28000 per annum
LocationEast London
Job type Permanent
DisciplineProperty Sales, Lettings & Customer Care
Contact NameAnna Rickenberg

Job description

Job Title: Client Services Officer

Location: Farringdon, London

Salary: £24,000-£28,000 per annum + quarterly bonus

We are seeking a motivated and customer-focused Client Services Officer to join a team based in Farringdon, London. As a Client Services Officer, you will be responsible for delivering excellent service to our clients, building and maintaining strong relationships, and ensuring client satisfaction.

Key Responsibilities:

  • Responding to client inquiries and providing solutions to their needs
  • Managing and maintaining client accounts, ensuring accurate and up-to-date information
  • Collaborating with other teams to ensure timely and accurate delivery of services to clients
  • Identifying opportunities to upsell and cross-sell our products and services
  • Proactively engaging with clients to ensure their satisfaction and address any issues
  • Contributing to the development of customer service policies and procedures
  • Providing regular reports on client activity and engagement


  • Minimum of 2 years of experience in a customer-facing role, preferably in financial services
  • Excellent communication and interpersonal skills
  • Strong attention to detail and accuracy
  • Ability to work effectively in a team environment
  • Proven ability to manage multiple tasks and priorities in a fast-paced environment
  • Proficiency in Microsoft Office and CRM systems

Our client offers a competitive salary, quarterly bonus, and a comprehensive benefits package. If you are a results-driven individual with a passion for customer service, please apply with your CV. We look forward to hearing from you.