Job description
Role: Community & Operations Manager - BTR
Location: South West London
Working Hours: 40 hours per week. Monday to Sunday 5 days over 7 ( 1-2 Saturdays per Month)
Salary: £45,000 - £50,000 + 10% Bonus
Looking for a new role in BTR? I'm working with a client who is looking for a Community & Operations Manager for their exciting new build-to-rent community in South West London. Your role will be the heartbeat of the development, orchestrating seamless day-to-day operations, serving as the welcoming face for the residents, and leading a team to elevate the resident experience.
You will be part of operation of the building, ensuring all resident services are executed with precision and delivered promptly, setting a high standard for excellence in every aspect of community living.
About you:
* Significant experience of delivering excellent customer service and effective supplier management
* A people person and strong ability to build a rapport instantly
* Excellent team management and communication skills
* Strong drive to achieve targets and objectives
The Role:
* Ensure high standards of property care and maintenance within budget, aligning with regulations and service agreements.
* Support General Manager in implementing effective building processes, complying with industry standards and regulations.
* Contribute to client reporting on lettings and operational budgets.
* Implement engagement strategies, including resident communication, events, and feedback initiatives.
* Manage the team to enhance customer experience and serve as a representative for the development.
* Collaborate with the marketing team to create and implement a content calendar for social channels.
* Ensure proper implementation of Health and Safety policies, maintaining a safe environment.
* Oversee annual testing and training to ensure compliance and robust records.
* Exemplify organisational values and behaviours.
* Foster peak performance through goal-setting, personal development, and team meetings.
* Ensure adherence to policies, regulations, and timely work delivery.
* Manage contractors, handle disputes, and resolve service issues with third parties.
* Assist in recruitment, training, and talent development.
Benefits:
- 10% Bonus
- Birthday Day off
- Enhanced annual leave
- Reflexology sessions
- Referral incentives
- Enhanced sick pay
- Time off for medical appointments
- Salary sacrifice benefits
- Health/well-being benefits
We work as one:
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
