Job description
Job Title: Concierge (DAYS) Shift
Sector: Private rentals - 50 units
Salary: £28,000 - £30,000
Location: Euston, London
Hours: *****4 Days 7am-3PM / 2 Days off / 4 Days 1PM-9PM *****
The Concierge will have principal responsibility for the front of house customer service routines associated with the development/s, ensuring the highest quality of service is provided. We are looking for competent and enthusiastic Concierge to assist with the delivery for the residents.
Main Duty's:
Act as an ambassador of the brand, recognising the importance of excelling at customer service both externally and internally.
* Always interact in an enthused and empathetic manner
* Answer the phone politely, identifying yourself and the brand.
* Answer emails and any other medium of correspondence politely, identifying yourself and the brand.
* Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate.
* Be empathetic in relation to our customer's requests, queries, or concerns.
* Request further in house training or learning if you deem it is required
About you:
- Ability to always engage residents with confidence
- A positive team player, with an adaptable and flexible approach along with ability to work collaboratively to drive results and support the wider team and business objectives.
- Self-motivated / driven / boundless levels of energy.
- Must be pro-active and able to use initiative.
- Excellent communication skills and telephone etiquette displaying sensitivities to and understanding resident needs.
- Ability to work under pressure whilst remaining calm.
If this sounds of interest, then please feel free to email me your CV or simply apply. Concierge experience essential.
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