Concierge

Location: Colindale

Salary £26,500

Working hours: Monday - Friday 9-6pm ( 1 Saturday a Month)

I'm partnered with a well known build to rent company who is actively looking for a Customer Service & Sales Representative to join their team. The successful candidate will be responsible for delivering outstanding customer service to the residents of a large residential rental development with communal facilities. The role involves welcoming all entrants to the building, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors.

Key Responsibilities

• Responding to email and phone enquiries in a timely and courteous manner
• Assisting with preparation of check-in and check-out reports, completing property inductions with new residents
• Preparing inventories for apartments and ensuring these are returned by new tenants
• Conducting viewings to prospective tenants, recording the feedback on our marketing software and sending follow-up emails
• Implementing and supporting branded marketing campaigns
• Assisting with deposit protection scheme set up and releases
• Assisting with move in / move out customer journey procedures
• Assisting with the collection of rents, ensuring collection and deposit on a timely basis
• Utilising the property management system to record various transactions and navigate tenant information, producing AST contracts and renewal contracts
• Representing the company brand by providing exceptional service to residents, prospective tenants, contractors, and visitors
• Communicating effectively and courteously with residents and colleagues, clearly understanding and responding to their needs
• Assisting in promoting a neighbourly and community atmosphere including contributing to the resident events programme
• Undertaking activities to recognise and celebrate long-term residents
• Assisting the General Manager with resolving customer complaints
• Providing feedback on the efficiency of customer service process to help develop brand and ways of working
• Active involvement in obtaining regular 5* reviews for the property

Requirements

• Previous experience in a customer service or sales role
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Good organisational skills and attention to detail
• Proficiency in Microsoft Office and property management software
• Knowledge of deposit protection schemes and AST contracts
• Flexibility to work weekends and evenings as required

Benefits

• Competitive salary
• Training and development opportunities
• Opportunity to work in a dynamic and growing company
• Access to communal facilities including a co-working lounge, gym, gardens, movie room and car park
• Opportunity to contribute to a friendly community atmosphere for residents to enjoy

If you are a highly motivated individual with a passion for delivering exceptional customer service, this company would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be a great fit for this role.