Concierge (Customer Host) - Maidenhead

Posted 23 January 2024
Salary£25000 - £28000 per annum + bonus & excellent progression
Job type Permanent
DisciplineProperty Management & Operations
Contact NameRoss McEwan

Job description

Overall Purpose

This role is the host and centre of the neighbourhood community and engages daily with residents, connecting people and creating a unique and memorable experience for residents.

This role is responsible for delivering resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high customer service levels.

Key Responsibilities & Accountabilities

  • Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner.
  • Challenge with confidence any unknown visitors in a personable and professional manner.
  • Assist residents with all queries about premises facilities.
  • Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions and upcoming events. Review and maintain Neighbourhood events diary.
  • Maintain and update amenity reservations e.g. VIP events / arrangements / special requests. Manage amenity space reservations in a timely manner and according to our residents' needs and expectations and monitor cleanliness, hygiene and standards paying great attention to every detail.
  • Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
  • Support resident move-in / move-outs as instructed by Resident Management team.
  • Support the Leasing team with any specific considerations for residents (pre-let) to ensure all works are executed on time (pre move-in).
  • Track all maintenance requests for the building and liaise and respond accurately to all resident questions.
  • Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
  • Undertake regular compliance inspections of the building to ensure all Fire, Life & Safety systems are always fully adhered to and ensure issues are dealt with immediately.
  • Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
  • Review and analyse the service levels provided on a weekly/monthly basis, identify and implement any opportunities to improve.
  • Attend all regular meetings as required and fulfil any additional / ad hoc duties as required.
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