Customer Care Coordinator

Posted 30 August 2023
Salary£32000 - £35000 per annum
LocationWest London
Job type Permanent
DisciplineEstate Agency, Property Sales, Lettings & Customer Care
Contact NameSophia O'Donohue

Job description

Are you an experienced Customer Care Coordinator? Are you looking for hybrid working? Love defects? Then this could be the perfect opportunity for you!

Our client is a leading Affordable Housing provider, that are delivering exceptional residential properties across West London. With a strong commitment to quality and customer satisfaction, they are currently seeking a dedicated Customer Aftercare Specialist to join them during an exciting period of growth.

Role Overview:

As a Customer Aftercare Specialist, you will play a crucial role in ensuring the satisfaction of our valued customers.

You'll be responsible for addressing customer queries, resolving defects, and providing support throughout the aftercare process. This role offers a blend of office-based and remote work, allowing you to collaborate with your team and engage directly with customers on-site.


  • Collaborate closely with the Aftercare Manager and team to ensure a seamless aftercare process.
  • Handle customer inquiries and concerns, providing timely and effective solutions.
  • Confidently engage with customers, addressing defects, and offering solutions while maintaining a proactive and friendly demeanor.
  • Manage a portfolio of aftercare cases, maintaining accurate records and documentation.
  • Collaborate with cross-functional teams to ensure timely and efficient issue resolution.
  • Assist with the smooth transition of the company's merger with The Guinness Partnership, contributing to the future pipeline of projects.


  • Minimum of 1 year of experience in a similar role in the property or construction industry.
  • Strong interpersonal skills with the ability to communicate effectively and build rapport with customers.
  • Proven problem-solving abilities and a proactive approach to addressing issues.
  • Confidence in pushing back on customers when necessary, while maintaining professionalism and empathy.
  • Excellent organisational skills and attention to detail.
  • Proficiency in using Microsoft Office Suite.


  • Competitive salary range of £32,000 - £35,700, dpeending on expereince
  • Travel expenses covered for on-site visits.
  • Mileage reimbursement at a rate of 43p per mile.
  • 28 days of annual leave.
  • Opportunity to work with a reputable company during a period of growth and expansion.
  • Collaborative and supportive work environment.
  • Direct exposure to a diverse range of projects and customers.
  • Monday to Friday, with 1 day based in the Hammersmith head office and the remaining days divided between remote work and on-site visits.
If this sounds likes the opportunity for you, then I'd love to hear from you!