Customer Care Coordinator

You'll be responsible for addressing customer queries, resolving defects, and providing support throughout the aftercare process. This role offers a blend of office-based and remote work, allowing you to collaborate with your team and engage directly with customers on-site.

Responsibilities:

• Collaborate closely with the Aftercare Manager and team to ensure a seamless aftercare process.
• Handle customer inquiries and concerns, providing timely and effective solutions.
• Confidently engage with customers, addressing defects, and offering solutions while maintaining a proactive and friendly demeanor.
• Manage a portfolio of aftercare cases, maintaining accurate records and documentation.
• Collaborate with cross-functional teams to ensure timely and efficient issue resolution.
• Assist with the smooth transition of the company's merger with The Guinness Partnership, contributing to the future pipeline of projects.

Qualifications:

• Minimum of 1 year of experience in a similar role in the property or construction industry.
• Strong interpersonal skills with the ability to communicate effectively and build rapport with customers.
• Proven problem-solving abilities and a proactive approach to addressing issues.
• Confidence in pushing back on customers when necessary, while maintaining professionalism and empathy.
• Excellent organisational skills and attention to detail.
• Proficiency in using Microsoft Office Suite.

Benefits:

• Competitive salary range of £32,000 - £35,700, dpeending on expereince
• Travel expenses covered for on-site visits.
• Mileage reimbursement at a rate of 43p per mile.
• 28 days of annual leave.
• Opportunity to work with a reputable company during a period of growth and expansion.
• Collaborative and supportive work environment.
• Direct exposure to a diverse range of projects and customers.
• Monday to Friday, with 1 day based in the Hammersmith head office and the remaining days divided between remote work and on-site visits.