Customer Resolutions Officer - Hybrid - Dartford

Posted 15 May 2023
SalaryUp to £36000 per annum
Job type Temporary
DisciplineEstate Agency, Property Sales, Lettings & Customer Care
ReferenceAM 15/05/23_1684179412
Contact NameAlice Murray

Job description

Seeking a hybrid role for better work/life balance?

Are you a dedicated problem solver with excellent communication skills?

Want to make a positive impact as part of a housing corporation that provides homes to those in need?

As a Customer Resolutions Officer for a valued UK house builder, you'll have the opportunity to showcase your skills by dealing with residents who have recently acquired their new home.


  • Competitive salary of up to £36,222 (day rate equivalent)
  • Embrace an agile working arrangement, with the Dartford office serving as your base.
  • Be part of a strong team environment, where your contributions are valued and encouraged.
  • Potential for contract extension based on exceptional performance and evolving business needs.

Key Responsibilities:

  • Engage with customers to understand their concerns, issues, and complaints, providing attentive and empathetic support.
  • Keep accurate records of customer interactions, ensuring all details are documented for reference and future improvements.
  • Collaborate closely with team members to identify recurring customer issues, contributing to innovative process improvements and enhancing customer experiences.
  • Provide timely and professional responses to customer inquiries through various channels, such as phone, email, and chat, ensuring effective resolution.


  • Previous experience in housing.
  • A proactive and solutions-oriented approach.
  • Proficient computer skills and familiarity with customer management systems.
  • Thrive in a fast-paced environment, independently and collaboratively, adapting quickly to changing priorities and customer demands.
  • Good attention to detail, maintaining accurate records to ensure data integrity.

How to Apply: If you are ready to take on this exciting challenge, we would love to hear from you! Please submit your CV outlining your relevant experience.

Please note that housing experience is essential for this role: at this time, we can only consider candidates who meet this criteria.