Customer Service Advisor - Build to Rent

Posted 01 October 2023
SalaryUp to £30000 per annum + + Bonus
Job type Permanent
DisciplineProperty Management & Operations
Contact NameJoe O'brien

Job description

Based on a luxury apartment block you will have responsibility for community and resident wellbeing through programming and excellent customer service.

With an eye for detail, it will be your responsibility to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents.

You will assist in generating initiatives for the building, contributing to the growth in tenant satisfaction and occupancy.

This will be done through direct resident engagement activities, active sourcing of new initiatives and opportunities, collecting and following up on feedback.

You will be pro-active in identifying and executing new programming activities relevant to the residents.

You will manage the programming and local initiatives which enhance resident experience by driving a community culture and a sense of belonging amongst residents.

Event programming, management of social media and resident communication form a key part of the role, together with the administration of information and data for the purposes of accurate reporting and record keeping.

You will be responsible for ensuring a high standard of customer service with a focus on community and resident wellbeing.

You will be responsible for providing administrative support to maximise customer satisfaction and occupancy for the building.

You will be the first point of contact for residents, dealing with all front-line queries both in person, over the telephone and via digital communication channels. An ability as a methodical multi-tasker is essential.