Job description
My client is a leading BtR operator who sit as part of a privately owned real-estate investment and management company. They have multiple locations in London and Manchester and are known for creating a welcoming and relaxed community of residents in their state-of-the-art apartments, with on-site facilities such as; Gyms, Basketball Courts and Co working spaces.
Role Purpose: As the Customer Service Representative, you will play an integral role in ensuring the residents have a fantastic experience from the moment they arrive and throughout their tenancy. The successful applicant will be someone who enjoys providing excellent customer service, great organisational and time management skills, and a positive attitude in a fast-paced environment.
Key Responsibilities:
Letting & Administrative
- Respond to email / phone enquires in a timely manner.
- Assist with preparation of check-in and check-out reports.
- Assist with move in / move out customer journey procedures.
- Utilise property management software to record transactions and run various operating reports.
- During the 1 year (leas-up) assist the lettings team with viewings. After the building reaches stabilisation, the viewing will be conducted by the CSR on regular basis.
- Assist process resident applications including completion of background and credit checks.
- Involvement with internal projects to improve lettings/operational processes as required
including assisting with training of other team members.
Customer Service:
- Communicate effectively and courteously with applicants, residents, and colleagues.
- Promote a neighbourly and community atmosphere in collaboration with the Operations Team.
- Strive to deliver high customer service.
If you have the relevant skills and personal attributes required for this role and are currently looking for the opportunity to expand your skills and experience in the property industry, then please do not hesitate to contact me. Either reply to this advert, or email me directly on
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
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