General Handyman - Build to Rent

Posted 14 September 2023
SalaryUp to £30000 per annum + bonus & excellent progression
Job type Permanent
DisciplineProperty Management & Operations
Contact NameRoss McEwan

Job description

Key Role Responsibilities:

  • Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
  • Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.
  • Monitors and maintains the electronic maintenance reporting system, Onsite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.
  • Promotes customer satisfaction by providing regular updates to residents via Onsite regarding ongoing or delayed maintenance issues.
  • Administers all property maintenance & records in accordance with business policies & procedures
  • Maintains a focus on delivering services within agreed budgetary & resource parameters
  • Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning
  • Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organizes and oversees repairs to completion if referred to contractors.
  • Understands and responds to health and safety matters in an appropriate & timely manner
  • Reports any incidents or accidents to the Community Manager using the correct system and documentation
  • Moves furniture and heavy items around site as required
  • Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.
  • Coordinates and accompanies external Contractors/Suppliers executing minor works on site
  • Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
  • Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.
  • Highlights and assists with the management of any community works.
  • Assists the Community Manager in key management ensuring high levels of security at all times.
  • Ensures annual checks are carried out for their statutory insurance and qualifications.
  • Manages and maintains all statutory testing records, utilising other team members where appropriate
  • Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations
  • Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required
  • Practices proper safety techniques in accordance with Company and safe systems of work guidelines
  • Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
  • Reviews site risk assessments as required with Community Manager.
  • Seeks to maximize efficiency of utilities.

Knowledge & Qualifications:

  • A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills.
  • Awareness of H&S requirements on site
  • Continually strives to improve knowledge, skills and abilities to produce the best results
  • A recognized trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.

Experience & Skills:

  • Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter
  • Experience of installing and maintaining hot and cold water systems, sanitary appliances and soil and waste drainage.
  • Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems.
  • Fluent English verbal and written communication skills
  • Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents
  • Good team player with strong relationship building and influencing skills
  • Positive approach and ability to work on own initiative
  • Ability to determine cost effective solutions to repairs
  • Contractor & Supplier Supervision skills are desirable
  • Excellent organization skills with the ability to multi task and priorities
  • Flexible approach to work and adaptable to thrive in a changing environment.