Job description
Are you passionate about shaping vibrant residential communities? Do you thrive in a leadership role where you can inspire teams and drive excellence? I'm Currently working with a leading BTR managing operator who is currently seeking a General Manager to join team. You will play a pivotal part in the operations and deliver exceptional service to our residents. Have BTR experience or currently in the PBSA (Purpose Built Student Accommodation) or Hospitality sector keep reading.
Role: General Manager
Location: Brighton
Salary £45,000-£55,000 + Bonus
Hours of work: 40 hours per week, mainly Monday to Friday (flexibility required to meet business needs)
Key Responsibilities:
- Manage all aspects of operational and budgetary management for the development, ensuring exceptional customer service.
- Foster collaboration between onsite employees, Central teams, and head office support to deliver efficient and value-driven management services.
- Uphold high standards of resident service and satisfaction.
- Provide inspirational leadership to a team focused on continuous improvement and outstanding performance.
- Develop and manage the building's budget effectively and efficiently.
- Act as a role model for organizational values, promoting positive staff engagement and effective communication.
- Recruit, develop, and retain talent through effective people management.
- Implement clear processes, procedures, and quality measures; act as a coach and mentor.
- Identify and implement operational improvements to enhance customer service and address issues promptly.
- Develop and report on Key Performance Indicators (KPIs) to monitor operational effectiveness.
- Act as a brand guardian, ensuring consistent communication and commercial awareness across all online platforms.
Accountabilities:
- Ensure compliance with legal and regulatory requirements, particularly Health and Safety.
- Foster a sense of community through online engagement and hosting events.
- Meet occupancy and income targets while controlling costs and minimizing gross to net leakage.
Experience Required:
- Management experience in residential/hotel/student or similar property background.
- Lettings experience with a track record of achieving targets.
- Exceptional customer service and negotiation skills.
- Effective client relationship management.
- Budget management experience.
- Proficiency in Health & Safety and legislative knowledge.
- Strong IT skills and knowledge of building management.
Attitude/Approach:
- Flexible, proactive, positive, and can-do attitude.
- Committed to delivering and executing plans.
- Calm under pressure with attention to detail and accuracy.
Additional Requirements:
- We seek professionals who are innovative, passionate, and effective in their roles, truly engaging with customers.
