General Manager - Student Accommodation

Posted 02 April 2024
SalaryUp to £40000 per annum + Bonus
Job type Permanent
DisciplineProperty Management & Operations
Contact NameJonathan Catt

Job description

Location: Southampton

Salary: Upto £40,000 + Bonus

Position Available: Scheme Manager

Are you a driven and a professional in property management? I'm partnered with a growing student accommodation company who are on the lookout for an enthusiastic General Manager to join their dynamic team. If you possess a strong history in property management, exceptional communication abilities, and a talent for creative problem-solving, I want to hear from you. Have a background in Student Accommodation, Hospitality, or BTR keep reading!

Key Responsibilities:

Office Administration

  • Supervise the administration, housekeeping, maintenance, and security teams, delineating their tasks and responsibilities and devising work schedules as required.
  • Foster close relationships with management teams at other Student Castle sites, suppliers, and business partners.
  • Develop, revise, and update office documentation as needed.
  • Manage staff holiday schedules and records of absences due to illness.
  • Oversee timesheets and ensure accurate hours are submitted for payroll.
  • Address student inquiries and requests via the generic site email address.
  • Administer financial procedures including invoicing, banking reconciliations, expenses, and petty cash.
  • Ensure timely rent payments from students and implement credit control for any rent arrears.
  • Maintain spending and revenue within budgetary targets.
  • Conduct regular team meetings to keep staff informed of changes in company policies and procedures.
  • Manage existing nomination agreements.

Customer Care and Pastoral Support

  • Provide customer support through front desk, telephone, and written communication, aligned with Student Castle company policies.
  • Offer guidance, referrals, and advice to students regarding student life aspects such as mental health, financial matters, learning support, and university life.
  • Enforce disciplinary measures against students breaching their Licence Agreement and Acceptable Behaviour Policy.
  • Coordinate social events with student input.
  • Monitor and update various social media platforms regularly.
  • Conduct regular meetings with a designated group of students for feedback and identification of areas for potential improvement or change.

Business Development

  • Arrange and conduct sales viewings for potential customers.
  • Represent the business at university open days.
  • Utilize online resources and social media to promote the Student Castle brand.
  • Formulate and implement new marketing strategies.
  • Establish and sustain strong relationships with universities and other educational institutions.

Facilities Management Support

  • Log and report maintenance issues to the facilities team.
  • Utilize property maintenance software to ensure compliance with servicing and Health and Safety requirements.
  • Coordinate with external contractors for maintenance issues beyond in-house capacity.
  • Notify students of necessary works and access requirements to their rooms.
  • Maintain updated servicing and maintenance records.
  • Manage service contracts to ensure statutory maintenance of plant equipment, safety equipment, and fire safety systems.
  • Collaborate with FM team to explore new maintenance and service partner options.

Additional Duties

  • Assist with ad hoc requests essential for business operations, particularly during peak periods like student move-in and move-out weekends.
  • Conduct regular inspections of student flats and document findings.
  • Manage the summer deep cleaning and maintenance program.
  • Recruit new staff across departments when required.
  • Organize on-site training for staff and maintain updated training records, ensuring staff complete training within set timelines.


  • Excellent communication skills
  • Proficiency in Microsoft Office, purchasing systems, and knowledge of Accommodation Sector booking systems
  • Ability to handle customer complaints with professionalism and confidentiality

Perks and Benefits:

  • Private dental insurance
  • Private medical insurance
  • Sales Incentive Scheme
  • Bonus Scheme

Kindly proceed by clicking the 'Apply' button. I anticipate the opportunity to engage in further discussions regarding this position.

We work as one

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.