Job description
deverellsmith have partnered with a dynamic and innovative new homes developer, to find a highly skilled and motivated individual to join the team as the Head of Customer Service.
The Company:
Our client are a renowned property development company known for their commitment to innovation and excellence, specialising in creating high-quality residential and commercial properties across Hertfordshire, Buckinghamshire, Birmingham & Oxfordshire.
This is an exciting time to join this business as they have huge growth plans over the next few years which will see you at the forefront of trebling the sizer of the team!
The Role:
- Lead and manage the customer service department, ensuring the delivery of exceptional service to homeowners throughout the entire customer journey.
- Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
- Collaborate with various departments, including sales, construction, and design, to address customer concerns and improve overall customer experience.
- Analyse customer feedback and data to identify areas for improvement and implement necessary changes.
- Develop and monitor key performance indicators (KPIs) to measure and improve customer service performance.
- Lead, mentor, and develop a high-performing customer service team, fostering a culture of accountability, professionalism, and continuous improvement.
The Person:
- You will have 5+ years experience leading a Customer Care team within the world of residential development
- You will have an excellent understanding of defects and contractor management
- You will be a strong people leader with experience recruiting & training as you will need to grow the team
- You will have a solid ability to create and manage budgets - ensuring the profitability of your team
- You must be willing to drive as the role involves significant travel
Apply Now:
If you are passionate about customer service excellence and have the skills and experience to lead our customer service team, then submit your CV.
We work as one
The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.
