Head of PRS Management - London

Posted 11 September 2023
Salary£75000 - £80000 per annum + discretionary bonus
LocationCity of London
Job type Permanent
DisciplineProperty Management & Operations
Contact NameRoss McEwan

Job description

Job Role Overview:

  • Professionally and proactively manage a property management team based in central London overseeing the management of a diverse mix of residential assets let on ASTs as well as some regulated tenancies
  • Effective and efficient management of core tasks and responsibilities, utilising resource within the team to achieve business objectives.
  • To fully assist, support and develop the Portfolio Management team to successfully deliver the business objectives and set KPI's
  • At all times promoting the company brand and values with the highest levels of customer service
  • Work closely with the Director of Property to deliver an evolving business strategy and to lead on process and operational change management, driving operational process and cultural change.
  • Deliver exceptional customer service and brand representation for the business

Role Responsibilities:

  • The role involves taking the strategic lead on ensuring the property management objectives are delivered in line with business KPIs. These include, property inspections; ownership and management of our void process with a focus on reducing void periods; ensuring properties are presented in line with business standards for our new customers; scheduling onsite resident meetings and adhoc building inspections; supporting the Customer Service team with repair and maintenance issues
  • Be a leader in change management and support the team through various process and system changes enhancing the efficiency of the team and its service offering
  • Be a proactive member of the businesses' Operations Management Committee, working closely with the other senior colleagues across the Operations and Asset Management team
  • Leads by example in setting and operating to high standards of fire and building safety compliance
  • Working closely with key stakeholders in the business, which includes the following teams: Customer Service, Lettings, Asset Management, Build to Rent, Facilities Management and Refurbishment.
  • Day to day management of the existing team - Portfolio and Property Managers
  • Monitor cost control and expenditure
  • Monitor and support all elements of health and safety in line with the company's health and safety management system.
  • Deliver excellent customer service to residents and customers and support effective complaint management.
  • Adhering to the business Data Governance Policy, ensuring quality and controls are in place, enabling adequacy, accuracy and legitimacy of data

Skills and Experience:

  • Previous experience of effective and successful line management, working to key deadlines and delivery business objectives
  • Previous experience of managing, developing team members and producing a positive working "can do" culture
  • Change management and process management experience
  • High level of customer service experience essential
  • Experience at prioritising team workload and delegation
  • Knowledge and understanding of residential leasing, property management and associated legislation a preference
  • Excellent organisational skills must be demonstrated together with effective time management
  • Experience of working with different CRM systems and databases
  • Commercial acumen and communication skills, both orally and with written reports.