HR Manager

Posted 22 February 2023
Salary£55000 - £65000 per annum
Job type Permanent
DisciplineCorporate Services & Business Support
Contact NameNicola Broomham

Job description

HR Manager - Hybrid and Cobham, Surrey - £55k - £65k

About the company

Our client provides purpose-built high-quality assisted living apartments for the elderly (typically 80+) who are looking to downsize or live in a more secure and/or communal environment. Their developments will also include on-site care support as well as community and leisure facilities. The company operates on a rental model - a relatively rare approach in this sector - whereby elderly customers can rent 1-2 bedroom apartments without lengthy contracts. It aims to offer its tenants the benefits of independence without the burdens of home ownership.

Why work for this client

Ambitious and real growth (3 or more new developments each year)

Entrepreneurial outlook

A "say yes" culture

Freedom to build and create a department (in this case)

Electric car scheme

Free lunch when on site

Hybrid working

25 days plus bank holidays

37.5 hr week. Mon-Fri 9-530

We have a range of benefits (inc Health) through caboodle, however we want to improve and utilise this - which will be part of the HR role to improve.

Job Purpose / Overview

The purpose of the role is to provide HR expertise, guidance and process management and contribute to the performance of the business through playing a pivotal role in developing an engaged and effective workforce.

This is an autonomous standalone role, reporting into the Operations Director where you will play a key role in enabling the ambitious growth plans for the business through development, implementation and execution of effective and impactful HR processes, advice and strategy. Working closely with outsourced HR providers where needed, you will own and deliver HR admin processes (onboarding, payroll delivery etc) also deliver effective, pragmatic ER support and interventions, developing line management capability and working to enhance capability, encourage retention and lead in the attraction of exceptional talent.

This is a hybrid role and you will be expected to attend the head office in Cobham when required as well as attend the sites should there be a business need in your role.


Maintaining accurate and up to date people data via the People system, providing insightful reporting and MI as required, identifying trends and issues as appropriate

  • Ensuring accurate, timely payroll is administered and delivered across the business
  • Creating and implementing a resource plan (aligned to development pipeline as well as existing operating assets) that optimises expertise to confidently meet the requirements of our current and future business. This includes forecasting requirements for operational and strategic hires and supporting succession planning and people development.
  • Develop and execute effective and robust recruitment approaches and processes to attract, select, onboard and retain the right people
  • Work with approved outsourced recruitment partners
  • Supporting managers with people and organisational issues and challenges
  • Working with managers to review the current effectiveness of teams including structure, culture, people and skills and end to end processes.
  • Supporting the leadership team with creating and embedding a culture that's inclusive, engaging, innovative, collaborative, safe and committed to high quality and high- performance outcomes. It's expected that supporting leaders with team effectiveness sessions will be an important feature of achieving this.
  • Owning the delivery of employee engagement analysis and supporting the management with resulting action planning
  • Applying change management expertise to ensure that changes are planned and implemented in a way that applies best practice, complies with legislation, realises intended benefits and minimises unnecessary ER activity, costs and disruption to delivery performance
  • Coach and mentor employees, supporting the creation of a coaching culture within business
  • Be a positive agent for change, leading by example and inspiring trust and commitment through periods of transformation
  • Play an active role in the operations management team, representing the HR and people agenda and ensuring the effective flow of information
  • Work across the business to raise the profile, maintain the integrity and support the innovation of the HR service
  • Work effectively with peers across the business, developing trusting and effective working relationships
  • Be an ambassador of the values of the business
  • Ensure a cohesive environment with an emphasis on diversity, equity and inclusion.

Knowledge, Skills, Qualifications & Experience

CIPD qualified with proven track record in delivery of autonomous HR provision, building effective relationships with management and leadership teams, managing organisational and cultural change initiatives and managing the delivery of HR processes strategies

  • Significant experience delivering across the full range of HR disciplines and processes including payroll, ER and Recruitment
  • Experience of project managing initiatives using project methodology
  • Demonstrable financial and commercial awareness, including experience of effectively managing costs and budgets
  • Ability to work at pace whilst maintaining a high level of accuracy and attention to detail
  • Accomplished self-starter with the ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
  • Excellent oral and written communication skills including emotional intelligence, diplomacy, credibility, influence and the proven ability to engage with internal and external stakeholders alike
  • Possesses and promotes a positive and collegiate attitude, with the ability to adapt swiftly and a willingness to undertake challenging tasks to ensure stakeholder satisfaction
  • Current driving licence. Willing to work across all operating sites and travel to other areas of the UK should it be required